Hi my mobile date and time got disturbed so the time of lives of candy crush saga also got disturbed i made it correct but my quest and beans tree and treasure box quest all gone..kindly help me i m on level 3793 and i need boosters and i m a new member of community....thank you
Are you not getting any of the events in the game? What about the sugar drops. Those are timed boosters that you earn by playing the levels with a "C" on it. You can go down to lower levels to earn the sugar drops. Are you getting your daily bonus from the wheel and also from the calendar?
Hi, wondering if you can help, haven't contacted support yet...after updating I haven't been able to connect to the store or to spin to get moves when I'm at the end of a level. I play off my mobile and had to download off another app since play store says candy crush is not available in my region...any suggestions?
Hi there, I am going to give you a couple of troubleshooting links for mobile devices. Choose yours below and let's see how that goes.
If you are playing the game through Facebook then it's your profile picture on Facebook that needs to be changed. If it's in the Kingdom then you have to go to king.com or log into the Kingdom on your mobile device and then go into the settings and you can edit your profile there. Let me know if you need pictures to show you where to go.
Hi lbv79, I'm not sure what you are saying. If it's to be friends for those games, there is no way to accept friendship here in the community to get lives from friends. You can only do that if you are logged in to Facebook or the Kingdom.
king.com has some glitches so that's not going to work to get the tickets to move on to the next level. Can you play the game elsewhere? I don't know how long it's going to take the studio to fix the glitches on this website.
I have no clue what you mean by mundial ranking. I just went to Google to find out what this is. Do you mean world wide ranking? There is no data collected for it. I wish that someone would come along and start doing it for everyone.
Most of the information does come from the game except for Jelly where I had to create a story. I would do the other games but I din’t know the characters well enough. Did you find the Farm Heroes story?
Hi Elsa. I see you've been helping community a lot and was wondering if you can do same for me. I lost all my levels yesterday. Emailed support and followed all steps by creating account and play level 1. After it I emailed them back with my last level 2540 and now I only get automated reply. Now it's level 2, but I did not play it as I don't know what would happend. Can you please help and guide me to bring levels back. Thank you very much
Did you email them back from their response to you? The automated reply I think comes on its own to let you know that they received it. It is usually followed up by someone replying to you. Check the subject on your email that you got from them. There should be a ticket number. If you do not hear anything by tomorrow, I'd suggest that you send them another email and make sure to use that ticket number. That is how they are going to see what your account and what they wrote to you. I don't know your time zone but they are 6 hours ahead of me and it's now 3:06 PM so it's 9:06 PM where they are. Wait until you see if you get anything in the morning. They can get your progress back so don't worry about it and don't bother playing level 2. Wait until they get you back on track and you can write me back here tomorrow ok?