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Elsa

Superstar

Discussions

283

Comments

17538

Points

8639

Badges

54
Avatar

Elsa

Superstar

Discussions

283

Comments

17538

Points

8639

Badges

54

Elsa Superstar

About

Username
Elsa
Joined
Visits
2,641
Last Active
Roles
Member, Moderator
Points
8,639
Posts
17,821
Badges
54

Badges

500 Insightfuls250 AnswersCandy Crush Soda ExpertHidden Papa Pear Hidden BarneyHidden Queen JellyHidden Choochoo Hidden StellaHidden Mr ToffeeHidden BobHidden BlossomHidden MistyHidden TiffiHidden PandaHidden HelenaHidden LucyCandy Crush Saga Expert100 InsightfulsLegendCommunity ArtistSt Valentine's CompetitionIdolSuperstarSuperstar 2018Superstar 2017Superstar 201650 InsightfulsGlorious25 Insightfuls5 InsightfulsMaster DetectiveFamousInsight Giver150 Comments200 Comments300 CommentsThird AnniversaryName DropperDetective in the making5 Answers10 Answers25 Answers50 AnswersPopularPhotogenicFirst Dive2 Comments5 Comments10 Comments25 Comments50 Comments100 CommentsFirst AnniversarySecond Anniversary

Activity

  • kymicia
    Hi, wondering if you can help, haven't contacted support yet...after updating I haven't been able to connect to the store or to spin to get moves when I'm at the end of a level. I play off my mobile and had to download off another app since play store says candy crush is not available in my region...any suggestions?
    12:53AM
  • yaninam
    Hi Elsa. I see you've been helping community a lot and was wondering if you can do same for me.  I lost all my levels yesterday. Emailed support and followed all steps by creating account and play level 1. After it I emailed them back with my last level 2540 and now I only get automated reply. Now it's level 2, but I did not play it as I don't know what would happend. Can you please help and guide me to bring levels back.   Thank you very much
    July 16
    • Elsa
      Elsa
      Did you email them back from their response to you? The automated reply I think comes on its own to let you know that they received it. It is usually followed up by someone replying to you. Check the subject on your email that you got from them. There should be a ticket number. If you do not hear anything by tomorrow, I'd suggest that you send them another email and make sure to use that ticket number. That is how they are going to see what your account and what they wrote to you. I don't know your time zone but they are 6 hours ahead of me and it's now 3:06 PM so it's 9:06 PM where they are. Wait until you see if you get anything in the morning. They can get your progress back so don't worry about it and don't bother playing level 2. Wait until they get you back on track and you can write me back here tomorrow ok?
    • Ashraf
      Ashraf
      https://community.king.com/en/candy-crush-soda-saga/discussion/261211/back-to-level-1#latest
  • jafriraheela_2007
    Plz guide me about level 963 .How it passed ?
    July 13
    • Elsa
      Elsa
      What game are you talking about? Candy Crush Saga? I'll give you a link for that game but if it's not that game then I need to know which one.

      https://candycrushsagaallhelp.blogspot.com/2015/05/candy-crush-saga-level-963.html
    • telford
      telford
      Ha
  • Munk
    Hi, Elsa. I noticed you tried to help Liah in January with issues that she was having. I believe i am having the same ones.  It started the other day after viewing the message from King about getting to level 5000.  I lost my player icons, the daily booster wheel that gives boosters and extra moves, and the boosters for collecting "c"candies. I get the the no connection message with that one but I have my WiFi connection. Also, King icon will not let me login to account. It says unknown connection error but i am able to play and progress levels. Not much fun without special features. I play through King.com. I have no Facebook account. Any ideas?
    July 13
    • Elsa
      Elsa
      There are a few glitches on king.com and the studio is trying to find a fix. You could try Facebook or if you have any mobile devices you can connect to your Kingdom account from there. There are glitches this weekend also in Windows 10 and one player cannot get the events on her tablet. I am waiting until they are back in the office on Monday to report the new glitches. Not sure how long it’s going to take to fix King.com so you might have to find another way of playing. You could start a Facebook account and sync the 2 accounts together so you will have your progress.
  • Ashraf
    June 21
    • Elsa
      Elsa
      Nice animation! I will add more character images to your message during the day today.
    • Ashraf
      Ashraf
      πŸ’•πŸ’–
    • jack2122
      jack2122
      hi someone has the android
    • jack2122
      jack2122
      download apk pet rescue saga
    • Elsa
      Elsa
      Are you trying to download the game or asking me to download it? I tried that game and I don't like it.
    • jack2122
      jack2122
      yes it worked
    • Elsa
      Elsa
      What worked?
    • jack2122
      jack2122
      yes
    • jack2122
      jack2122
      search link https://android-1.com/en/135-pet-rescue-saga-mod.html
    • Elsa
      Elsa
      I'm not sure what you are trying to tell me. Are you saying that you are happy that you can get the game?
    • jack2122
      jack2122
      yes i got the game
    • Elsa
      Elsa
      Great! Don't forget to enter the contests for the game.
    • jack2122
      jack2122
      infinty boosters infinty lives and 150 moves
    • jack2122
      jack2122
      bye elsa
    • jack2122
      jack2122
      play gaming site king
    • Elsa
      Elsa
      Hi jack2122, if you are playing the game on the King site then you have to be aware of all the glitches. The study is working on a fix but it's taking a while.
  • overlyinked
    Hey toy
    July 11
  • QueenB changed the profile picture for Elsa.
    Thumbnail
    July 1
    • Chicken_Slayer
      Chicken_Slayer
      Looking good!
    • Lim
      Lim
      Wow! It's beautiful! πŸ‘
    • Foley1362
      Foley1362
      Love it πŸ‘πŸ»πŸ‘πŸ»πŸ‘πŸ»
    • Ashraf
      Ashraf
      Amazing picture :) you are now a new character from the games πŸ’•πŸ’–
    • MightyWolf15
      MightyWolf15
      You are now a character in Candy Kingdom! Wow congratulations! Thank to QueenMia
  • Mim_
    Elsa I have been frozen out again trying to send a photo for competition. Could you please send me another to it
    March 6
    • Elsa
      Elsa
      Do you want the link to the contest? If so, here it is: https://community.king.com/en/blossom-blast-saga/discussion/252396/show-your-flowers-and-win-gold-bars/?fbclid=IwAR3G1IxLQf68y46sWMu2Z9u5_R6g3ppzljONNP33qG7dgBaD6Xcq5RNUu9w
    • metwo2
      metwo2
      Elsa, I tried to post a screenshot of my Id but it gave me error β€œ2 characters β€œ short. I can’t delete it either. Guess I needed some text. Thanks
      Metwo2
    • Elsa
      Elsa
      You should be able to get back in. Look at the setting button and click on it. You should see an edit and then you can go back in to fix it.
    • gypsynhobbes
      gypsynhobbes
      How in the world do you complete level 3388 in Candy Crush?
    • Elsa
      Elsa
      Hi there, check out this tip for level 3388. She is very good at writing tips so you might want to hold on to her link for future levels.
      https://candycrushsagaallhelp.blogspot.com/2018/05/candy-crush-saga-level-3388-tips-and.html
  • cx58
    I play via Facebook only x
    June 28
    • Elsa
      Elsa
      Now I can’t remember what you wrote.
  • Elsa earned the 500 Insightfuls badge.
    You received 500 Insightfuls and that is UN-BE-LIEVABLE!
    June 27
    • Ashraf
      Ashraf
      Congratulations Elsa πŸ˜‰
      πŸŽ‰πŸŽ‰πŸŽ‰πŸŽ‰πŸŽ‰
      πŸŽ‰πŸŽ‰πŸŽ‰πŸŽ‰πŸŽ‰
      πŸŽ‰πŸŽ‰πŸŽ‰πŸŽ‰πŸŽ‰
      πŸŽ‰πŸŽ‰πŸŽ‰πŸŽ‰πŸŽ‰
      πŸŽ‰πŸŽ‰πŸŽ‰πŸŽ‰πŸŽ‰
      πŸŽ‰πŸŽ‰πŸŽ‰πŸŽ‰πŸŽ‰
      πŸŽ‰πŸŽ‰πŸŽ‰πŸŽ‰πŸŽ‰
      πŸŽ‰πŸŽ‰πŸŽ‰πŸŽ‰πŸŽ‰
    • Lim
      Lim
      Congrats! πŸŽ‰πŸŽ‰πŸŽ‰
    • Elsa
      Elsa
      Thanks guys! That's a nice surprise to wake up to!
  • Spinnifix
    Hello Elsa

    I read a lot here and slowly feel that there are more big problems with the mobile devices and apps than with the PC.

    Although I already realize that I can hardly play anymore.

    I will see when it comes to me.

    Greetings Peggy
    June 26
    • Elsa
      Elsa
      Hi Peggy, I haven't been playing that much lately because the levels are too difficult. I never even play on my computer because I remember when I used to open the game it always had me back at level 1 and I had to replay it to get my progress back up there. So I only play on mobile now (iPad and iPhone). I don't know what to tell you but I surely know what you are experiencing. Are you seeing messages saying that the problems are happening more on mobile or are there more players just playing on mobile?
    • Spinnifix
      Spinnifix
      Hello Elsa

      Thank you for your answers. On the Pc is now: 1. Some games just load and don't come in.
      2. it starts to hang in the game. 3. You are thrown out of the games, then the shield error comes and try to find a solution. The browser doesn't care. So I hardly play any more.

      Can only wait until autumn is. I hope I don't have as many problems then with playing as the players report. Because that with the Save level is new territory for me, I don't know.

      And so on...

      Greeting Peggy
    • Elsa
      Elsa
      There was a problem this week with Facebook and the games not loading so that's what you might be getting. I asked in my Facebook group if anyone had trouble and what country they were in. Only 2 answered - Turkey and Canada. But then it fixed itself. That might be what you are experiencing too. What browser are you using? I only play on Firefox. I sure hope that these problems get fixed before autumn.
    • Spinnifix
      Spinnifix
      Hello Elsa

      No, the errors are not
      more fixed. Nothing is done about the PC version anymore. I have been aware of this for a very long time. But I always tried to get over it.

      I'm not in Facebook just KC.

      Because of me, it should be so now. In the summer I am hardly at home. Have celebrations and holidays.

      I'll see what happens to me. Because then I buy a tablet. And I hope I get through the levels better.

      Greeting Peggy
    • Spinnifix
      Spinnifix
      Hello Elsa

      You wrote that there is now the community on the mobile devices.

      I wonder if it is only in English again or that it has been adapted to many languages!

      Would be helpful. Because to write Here I would have to write to the PC and thus more complicated. Because i have my translation from google Chrome.

      Greeting Peggy
    • Elsa
      Elsa
      I think it's only in English because it would be the same as in the community. I just checked on my phone and it's in English.
    • Spinnifix
      Spinnifix
      When I came in and complained about a language, it was said that it would be worked on. Now it comes in on the mobile devices and it still doesn't work. I don't understand, because there is always talk of mobile and better devices. Could it have brought the language in for the country in particular!
    • Elsa
      Elsa
      I have no idea. I'm not a programmer. I would think on mobile devices that you can switch languages so maybe their help center might get switched if the language on the phone is changed. I only use English so I don't know about the others.
  • Elsa earned the 250 Answers badge.
    Is there *anything* you don’t know?
    June 24
    • Lim
      Lim
      Congrats! πŸŽ‰πŸŽ‰πŸŽ‰
    • Foley1362
      Foley1362
      πŸ‘πŸ»πŸ‘πŸ»πŸ‘πŸ»
    • Ashraf
      Ashraf
      Wow that is amazing .. πŸŽ‰πŸŽ‰πŸŽ‰
      Congratulations
  • Spinnifix
    Thanks, that's something positive for me. I could need.
    June 9
    • Elsa
      Elsa
      Hi Peggy, this is the first that I am seeing this message. I wonder why it didn't show up before. Are you doing the community contest? Did you do Soda yet? I just tagged Xarly because I have no clue what that is on the second row. It's not the Soda cupcake unless they have changed it.
  • Spinnifix
    June 9
    • Elsa
      Elsa
      I noticed that and already sent a notice to Jelly Jenny to add it there. I see that you wrote on my Soda Who am I page. Do you think you could write something about it and leave the game comments off of it? I am trying to distract the players from the negative being posted all over the community so I would rather the game contents and issues remain in the support areas instead of here.
  • Spinnifix
    Hello Elsa!

     I just read your communication with another player who has problems and offered Blue Stacks. I downloaded 3 games for Blue Stacks. Candy Jelly, Shuffle Cats and Blossom Saga. Blossom Saga was taken with the name and my picture. I told Candy Jelly yesterday that it is not in this saga. It is said, Blue Stacks is not from King. com supports. I said that Blossom was supported. She did not know why. I talked to Queen B. It is deposited in Candy Jelly. Why is everything here so contradictory? Are you not informed correctly? It's all very strange what's going on here. Just be honest and say the truth. I am sorry!!!

     Greeting Peggy
    June 9
    • Elsa
      Elsa
      There are a lot of changes going on right now between the managers, moderators and who is responsible for what game. Please be a bit patient until they get it all fixed.
  • Spinnifix
    Hello Elsa!

     I just played Blossom Saga and thought I should check it out at the competitions. Only the Bloosom saga game is no longer listed. Can you change it please?

     Greeting Peggy
    June 9
    • Elsa
      Elsa
      Where were you looking for it? I just went to the contest section and there is nothing posted there. So I went into the Blossom Blast community and I clicked on the discussion section here https://community.king.com/en/blossom-blast-saga. From there I went into Exciting News and Special Events. When I clicked on it here is where you will find the events: https://community.king.com/en/blossom-blast-saga/categories/exciting-news-special-events-bbs. Right now it's the top one asking what her name is. I will notify the community moderator to make a change so that it shows up with all the other games.
  • Marilyn-3
    Elsa, I'm asking for your help about the inability to send or receive lives, nor does the +3 button work in Candy Crush Saga Kingdom Platform (Google Chrome) since the update on May 29. I've tried other browsers and had the same probems. The response I keep getting is that it's being looked into. In the meantime, I've tried Pepper Panic - no lives sending or receiving also, and Bubble Witch Saga 2, which freezes on opening Level 6!!! Can't go any further there. Are these bugs going to be fixed, or is this the end of the road for King.com games?
    June 7
    • Elsa
      Elsa
      Hi Marilyn, I know that there is currently a problem on king.com with the lives. The studio is trying to find a fix for it but I haven't had any new updates on it yet. You must be playing on a computer to get to king.com so can you play through Facebook or the Facebook gameroom because that's another option? Or if you have Windows 10 you can install the game app and play from there.
    • Marilyn-3
      Marilyn-3
      I do play some games through Facebook and installed apps on Windows 10, but I really want to keep Candy Crush Saga online because I have invited and played with personal friends for 4 years now and if I play the apps, my friends will no longer be on my game.
    • Elsa
      Elsa
      If your friends also play the app then maybe there is a way to be friends with them there too. Realize one thing - at the moment you can't do the lives on king.com so it's like you don't have friends anyway. So why not try to play somewhere else and invite them to join in there with you.
    • Elsa
      Elsa
      Here is another idea for you. What if you and your friends played through Facebook? You can friend them on Facebook, join my Facebook group for all candy crush games and make more friends?
  • angiehere
    Elsa, thank you for responding to my problems with pretty much every King.com game I play, lol. 
    On Candy Crush Saga, yes, I was referring to the Dreamworld event and didn't realize that it had been discontinued.  I will make the attempt to play by way of the Microsoft App for CC and see if I get to keep my current level and gain access to everything I currently cannot do. 
    Also, (since I haven't gone to the App store yet) will I be able to play CC Soda, Farm Heroes, Bubble Witch 2 Saga, Farm Heroes Super Saga and Alpha Betty through the same app, will I require an app for each game, or will I be able to only play some of those games and not others?  
    Just thought of this; will I need to somehow make all new friends, or will my friends list remain intact on the app?
    Thanks again, 
    Angiehere
    June 4
    • Elsa
      Elsa
      On my Windows 10 I play CC Saga, CC Soda Saga, CC Jelly Saga, CC Friends Saga. I haven't checked out the others because I play Farm Heroes on my mobile. I don't play the other games. But if you can't get them on Windows 10, you can always download Blue Stacks because it's a safe site.
  • jezza
    We have chatted before, cant find the chats, but who do we need to contact to issue some warnings about the playability of candy crush jelly....its no longer an enyoable game.....
    May 29
    • Elsa
      Elsa
      You can always contact the community moderator who is QueenB.
  • Mim_
    Good morning Elsa, I've come to you for help as I don't know how to head this subject. We used to be able to start a game and if we didn't want to play that one we could come out of it and have a different level. Since yesterday the game doesn't change to a different level. Have Candy Crush changed this do you know?
    May 28
    • Elsa
      Elsa
      I just saw someone write about that. Are you using the Build-a-Bot? I know that they had changed the reset thing where you could no longer open the game, not like the level and exit out of it but you lost a life when you did that. Is it that you are losing a life or something else happens? I will check in the community today to see if anyone else is reporting this but I need to know if it's connected to an event or just backing out of level and losing a life.
    • Mim_
      Mim_
      Yes it's just when I want to start a new level. You used to get a different level each time but now you just get the same one. Yes I'm using Build -a-Bot. Thanks for your help
    • Elsa
      Elsa
      Isn't Build-a-Bot built around it opening on the last level if you are at the top or the next available new level? So what you are saying is that you have it and click to play it but then it's choosing new or old?
    • Mim_
      Mim_
      I have all the boosters from Build a bot. I am on level 4850 and when I start the next game I used to be able to come out of that game as many times as I liked and choose another one. by going into the pink cog, then the reg square and start again. Don't you do that?
    • Elsa
      Elsa
      I think you are talking about the resetting and that was taken away a long time ago. Maybe up until recently you were still getting it but the studio made that change a while ago.
    • Mim_
      Mim_
      Oh! I have used it u[ until yesterday. The game is even harder now then. You used to have a choice in what game you played. Thank you for your help
    • Elsa
      Elsa
      You must have been one of the lucky old timers! All the games are now impossible. I hardly play any of them anymore.
    • Mim_
      Mim_
      I agree. I don't know why I put myself through them really. I think lots of people have stopped playing. Doing this to the game has made it even harder. I still love playing BB as well but I have never bought any boosters for it. The levels are getting really hard too.
    • Elsa
      Elsa
      They are all getting to be impossible, even BB! In the past I kept saying to the managers that the players were leaving the games but then they would tell me that the data doesn't show that. So even though you see the complaints here the players are still playing the game. If someone does leave then a new player finds the game and starts playing so the numbers never go down.
    • Mim_
      Mim_
      Yes I guess you are right. They must make Billions|
  • Hockycko
    May 23
    • Elsa
      Elsa
      Thanks!
  • Elsa earned the Candy Crush Soda Expert badge.
    As a real Expert, you know absolutely everything about Candy Crush Soda!
    May 23
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