Cezdiamond

Community Manager

Comments

  • Hello Teeree, Welcome to the community! I am sorry for data reasons we do not handle refunds here. Please see this guide on how to resolve a purchase issue :-) Thanks!
    in Why is there no response when a refund is requested? Comment by Cezdiamond January 2019
  • Hi everyone- Thanks for letting us know, we are looking into this now :) Thanks! 
    in Beanstalk challenge issue Comment by Cezdiamond January 2019
  • Hi everyone- Thanks for letting us know, we are looking into this now :) Thanks! 
    in Climb the beanstalks Comment by Cezdiamond January 2019
  • Please see @Elsa's comment. This message "Not enough order targets available" appears usually on chocolate levels. It may be that there are only a few chocolates on this board to begin with so you need to let the chocolate grow until you have enough for the orders. For example the level may only begin with 8 pieces but…
    in Not enough order targets available error Comment by Cezdiamond January 2019
  • Hello @ballerchick I am very sorry that your phone was stolen. As a gesture of goodwill I have added some goodies to your account, you should see these when you open your game next on your mobile. Thanks! Thanks to Superstar @Elsa too! 
    in Where are my boosters Comment by Cezdiamond January 2019
  • Hello Trica! I am a Community Manager here at King. Elsa is the Superstar I spoke to, and she is quoting me :) You have currently access to unreleased content, so we have to wait until the levels are properly released. If you find then that your levels have not synced up correctly, I will make sure that we add the…
    in Candy Crush Saga Comment by Cezdiamond January 2019
  • Thanks so much to everyone who entered, it was lovely to hear all about your stories and what you have been up to over the holidays! We have winners from every community, the winners in Candy Crush Saga community are @ivana86 @JerryAlvarez02 @arha @Brina_Watson and @danc I will be contacting you shortly to give you your…
    in Celebrate the Holiday Season with the Community! 1000 Gold bars to be won!- FINISHED Comment by Cezdiamond January 2019
  • Here in the community we care a lot about the thoughts of our players, there are many changes in our games that have come directly based on feedback given here :) Although we cannot always promise that these changes will happen, we always pass feedback on and listen to voice our players. 
    in Why can't I turn off the suggested moves in candy crush ? Comment by Cezdiamond January 2019
  • Hi everyone! Do you mean in the community? This is not currently an option to do yourself, but let me or one of the Community Managers know if you would like to change your username :) 
    in Change username ? Comment by Cezdiamond January 2019
  • Hi Tricia! Welcome to the community, which level are you currently playing? Some players have access to some unreleased content in a test but the current last level is 4220. New levels will be available soon :) Some of our team have taken some time off over the holiday period to spend time with their families, but we have…
    in No new levels Comment by Cezdiamond January 2019
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