Cezdiamond

Community Manager

Thanks @firebombmarkus! 

Hi everyone, Welcome to our community. I am very sorry if you have experienced a problem with a purchase, please see our full guide here on where to get this resolved quickly. Thanks! :) 

Hi everyone! We no longer handle progress problems on the community for data reasons, please see our guide here on how to restore your progress :) Thanks! 

Thanks @firebombmarkus! @Carole_McSherry I can see our Superstar @Elsa gave you some troubleshooting tips here to try, please continue to reply on the same thread rather than starting a new one :) Thanks! 

Thanks @Elsa @jeanninemac which iPad model do you have and which version of operating system do you have installed? Is this problem only with Candy Crush Saga? 

Congratulations on your wedding @ivana86 Enjoy your first holiday season as a married couple! 

Wishing you luck and hope you have a lovely time with your family @AaronR

Hello! Thanks for sharing this, our team are looking into this. I am sorry this problem is very frustrating, however, if you exit the level and go in again this should not happen 100% of the time. We hope to have a fix soon! Thanks! 

Hello Myself and Elsa have sent you all of the troubleshooting on this, sadly if this does not work there is nothing further that we can do at this moment. This is not a known problem and we have not seen reports of other players experiencing the same. All I can suggest for now is to continue to try the troubleshooting…

Hi everyone! Thanks for your feedback on this level, I will pass this on :)