Cezdiamond

Community Manager

Not sure what that has to do with this. It's a road block needing to pay with gold bars or ask friends to move on. The requests are not going out. Where are you going with the good enough player bit? Are you connected to Facebook, have you tried on King.com?

Hi SusySusu, sorry it's not working for you. We will need someone from King to look into the game for you, I will notify them. Thanks for letting us know!

I thought about paying but now it's the principle of the thing. The game is supposed to be played without having to pay to move on. Which level do you need a hand with?

Sorry for not responding sooner but I was out of town. The problem started when Candy Crush Saga went through the latest update. I play on a Windows PC and there is no error message. Thanks for sharing! Can I confirm that you are playing on the windows app and not through Facebook?

I also had this problem if anyone could help that would be great I will send you a message too :-)

Hi Ragana- Welcome to King Care! We are sorry that you are unhappy with some of our latest updates. Here at King we value the opinions of all of our players and we are always working hard to keep our games both fun and challenging. We appreciate you taking the time to provide us with this feedback, and should you wish to…

Hi Peggy- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem with your game freezing. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here:…

Please help! The same thing happened to me. Hi Ina- I will send you a message too.

Hi I have a similar issue, I accidently uninstalled my Candy Crush Saga and it was not connected to a Facebook or King account. When I reinstalled it I started back at level 1. I was at approximately level 700. Is there anything that can be done to recover my lost progress. My user ID on the newly installed app is…

I had the same issue. Emailed customer care and no response. Just finished 2510 and tried to sync to facebook and back down to level 1. Please help with the restore. I'm not worried about the few gold bars or extras but I can't imagine starting from scratch after reaching the last level! Hi Don- I will send you a message…