Cezdiamond

Community Manager

Thanks @Elsa @Jean I am so sorry that you did not win the correct prize. If this happens again please try to take a screenshot so that we can look into this. As a gesture of goodwill I have added some sweet treats to your account :-) Thanks! 

Thanks @Elsa for passing on! @Jessie we appreciate your feedback on this. We do not usually compensate for this Gold Bars but as a gesture of goodwill I have returned these Gold Bars to your account :-) Have a sweet week! 

Hi everyone! Thanks for letting us know, we now have enough information to be able to investigate this problem. We will update you on this thread when we have more information on this problem. Thanks! 

I am a Community Manager and Elsa is our Superstar. I am sorry as I have said this is being looked into, until we have an update we cannot offer another solution as you have already tried the troubleshooting. Please wait for an update. Thank you 

@MehulNatvarPatel I checked with out customer service team and we cannot see any recent emails from you. We found an email from you in June which you received a reply to but we cannot find anything else. Sorry about this, please know that this problem is being looked into and we hope to have an update soon for you. I…

Thanks @Elsa @Lisa Welcome to the community, I am sorry that you are still experiencing this problem. I can see that you have tried all of the troubleshooting and have updated your game version. This is all that we can suggest for the moment, I am sorry. I can see that a few players are also experiencing connectivity…

Thanks @Elsa @ahilg24 Welcome to the community! I can see that you contacted our customer support team in September and they helped to put you back on track. I cannot find any other emails since. If you need a hand with your progress again please make sure that you select the correct options in the form. Please be sure to…

Hello @MehulNatvarPatel Please try to keep your tone polite. I want to help you :-) I have checked with the customer service team and we cannot find any emails from you after June this year. So it looks like your emails have not been received for some reason. Regarding the connecting to Facebook problem on your device, I…

Hello @MehulNatvarPatel I can see that you have received an answer from one of our Superstars @Elsa Elsa helps support players during her free time and is a valued member of our community. I can see she has provided you with some suggestions already. Here at King Care we pride ourselves on having a fun and friendly…

Thanks @Elsa @Ellen please could you try our browser troubleshooting steps here they should fix the problem :-) Let us know how you get on. Thanks!