Comments
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Thanks for flagging let me check this now for you!
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Hello @Janet please could you let me know the date that the Gold Bars went missing? I can see a purchase of 6 hours was made on the 23rd of October. I can send you by private message the list of Gold Bar purchases made recently. I am sorry I cannot see any Gold Bars that I have gone missing, but if I know the date that you…
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Hi @Mich please be sure to select "Gameplay/Progress" and then "I have lost my progress" when filling out the form. This way you will end up in the correct queue and a customer service agent will be able to help you. Thank you!
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Thanks @Elsa for sharing @Janet I have taken a look at your account, could you confirm roughly when this happened? I can see that you recently had 75 Gold Bars and then you purchased unlimited lives for 6 hours which cost 69 Gold Bars which then left you with 6 Gold Bars, I can see that you have earned one more Gold Bar…
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Hello! Thanks for joining our community. It appears that there is a problem with Facebook connection on Windows 10 at the moment. This is being looked into and we hope to have a fix soon! Thank you!
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Hi @Elsa and @Just Me The studio got back to me with the following: "It looks like the player is not connected and according to the screenshots she is not on the latest game version." So they suggested trying the following: 1. Make sure you are on the latest version 2. Be sure to be connected. You can try clearing the…
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Thanks everyone for passing on this feedback I will be sure to pass this on :-) As you can see our studios are currently testing and tweaking a lot of the levels so it is likely this level will be changed again. Thank you!
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Thanks @Laura @Ron I am sorry this must have been disappointing! I have now added some sweet treats to your mobile game :-) Thanks!
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Hi @Just Me the system has updated now and you should see the Gold Bars, I see a total of 123 Gold Bars now. I hope the team will be able to help with this later :-) Thanks so much!
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Hi Diane- Welcome to the community! Let's get you back on track, please see our full guide here This will help you to restore your levels by following the steps in the Blog :-)
