Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
Hello, This issue is different to what you have stated in your original post. For synchronization issues, please follow the steps here: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios
Okay, I can reset your progress Mags as I have access to your account. I can then put you back to level 1760 to see if this resolves the issue. The only thing is, you will lose all previous high scores. If you are happy for me to try this, let me know. Thanks, Johnny
Hello Tammy, I can see that you have tagged that you are playing on a tablet however if you're playing with tabs open, I'm guessing you are playing on a PC. Can you run through the steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Let me know if this helps your…
Hey Debbie, Nothing is impossible! Head to youtube, there you will find plenty of videos like this to help you out: https://www.youtube.com/watch?v=yoOtBOLAeH8 Kind regards, Johnny
Hello, I'm sorry but boosters do not transfer between devices. You can read more about it here: https://care.king.com/en/candy-crush-saga/boosters-messages-842482091 They will only appear on the device on which they were won/purchased. Kind regards, Johnny
Hello, The Facebook pop-ups come from Facebook and not from us, so we cannot help you with this issue sorry. I recommend contacting Facebook support for further support. Thanks, Johnny
Hello Both, Could you please run through our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Kind regards, Johnny
Hello Vicki, Could you please let me know what happens when you finish the level, is there a graphical issue, something wrong at the roadblock etc. Try to provide as much information as possible. Thanks, Johnny
Hello Michelle, Could you please confirm now if you are able to proceed with the game or if you are still stuck on level 2605. The issue should be resolved with the latest game update. Kind regards, Johnny
Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
Hello, In this level, it doesn't matter what score you achieve as if you don't meet the other requirements you won't pass the level. At the end of playing you will see a message that says something like 'a bomb was about to explode'. This means that you failed one of the objectives. You need to obtain the score and finish…
Hello, I have merged your post into the relevant thread where you can read about the change in software for Candy Crush Saga and why it's necessary and we have also provided some troubleshooting steps as the new format might require an update/change in your current browser. Kind regards, Johnny
Hello Marlene, Some features of the game have changed or been removed with the change in software to HTML5. At this moment I cannot say what features will be available in the future. I apologise for any inconvenience caused. Kind regards, Johnny