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Johnny_Ryall

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  • Hola, Gracias por su pregunta. King Care está disponible en español aqui: https://care.king.com/es Saludos, Johnny
  • Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
  • Hello, Congratulations on the score! I'm sorry but adjusting star levels and scores is not something that we can do for our players. I will be sure to pass the information forward but I will not be able to change things in your game. I apologise for inconvenience. Kind regards, Johnny
  • Hello Sandra, I'm very sorry to say but lives don't transfer between devices. Like your boosters, they only ever appear on the device on which they were purchased or won. Only your gold bars and progress will transfer. Your lives still refresh for free so you can continue in the game! Kind regards, Johnny
    in LIVES Comment by Johnny_Ryall May 2017
  • Hello, Could you please run through the steps provided in this thread, these should help you to synchronize your game. https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android Kind regards, Johnny
  • Hello, The Candy Crush Soda Saga games team work incredibly hard to release new levels, I think they have done an incredible job with over 1500 levels now available to play. The levels take time to design, test and release and we don't want to rush them as they need to be perfect for our players! New content will be…
  • Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
  • Hello Ginny, The reason I asked how you saved the game, is that if you were playing on mobile for example, it might have been the scenario where you lost your connection to your account. If you check your game now you will see that I have restored your progress back to level 2200. I hope this resolves the issue. Kind…
  • Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
  • Hello Jinny, Just to confirm, are you saying that the little display icon on the map that shows the level, is different to the actual in game version/layout. Please let me know, Thank you, Johnny

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