Hi Cristina, For Spanish support please look here: https://care.king.com/es/ I am sorry that you have experienced an issue with your purchase. Please follow the instructions in this link to resolve : https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 Sorry for the inconvenience
Hi Diana, Please follow this link for language options: https://care.king.com/en/alphabetty-saga/unsupported-language Sorry for the inconvenience You can go to level 1 logging out of your current account and creating a new King login
Hi Meghan, I am really sorry for the delay in getting back to you. I can see that quite some time has passed, are you still experiencing a problem? Were you using a facebook or king login? Try looking at this: https://care.king.com/en/alphabetty-saga/superstar-information-post-why-cant-i-get-back-to-my-current-level
Hi Shells, Are you still having this issue? How are you logging into the game? (King or Facebook account) If you log in with that account on a different device or on facebook what level do you start at? https://care.king.com/en/alphabetty-saga/superstar-information-post-why-cant-i-get-back-to-my-current-level
Hi Dheerej, Please look at this FAQ to help restore your levels: https://care.king.com/en/alphabetty-saga/superstar-information-post-why-cant-i-get-back-to-my-current-level
Hi Isabell, If you were logging in with a Facebook or King account your progress is saved so you can continue on any device. Please see this for changing devices: https://care.king.com/en/blog/article/moving-game-progress-to-a-new-device Thanks!