Kevin_

Game Expert

Hi @martinladenheim, I am sorry to hear you are having trouble transferring your progress to your new device. I was able to fid your account and progress however it seems you have two different accounts, one backed up with King and another backed up with Facebook, however both with the same email address. I was able to…

Hi @samlegge and welcome to the Community! I am sorry to hear that the music stops once accessing the game. I understand that this has not happened before, but do not worry as we have forwarded it to the Studio to know more about this and if this intended to happen now. Stay on the lookout here in the Community in case we…

Hi there, I understand your point, however please keep in mind that these are basic troubleshooting steps that help resolve temporary glitches or minor issues encountered in the game. Unfortunately we can not know which players have attempted them already and also since issues may vary which is why we usually recommend…

Thank you for the information Andres, Could you please let me know if you continue to face the visual glitch? Does it happen on every level or is it particularly only for this one and is it only when combining two candy wrappers as you mentioned before?

Hi @pbr, I am sorry to hear about unauthorized purchases these purchases. Since you are sure you have not made this purchase, please contact Google directly to help arrange a refund. You can contact Google through this link: https://support.google.com/store/?hl=en#topic=3245921 Furthermore make sure to contact your bank as…

Hi, I am sorry that both are facing with visual issue with the board. Could you please try the below: *Restart: Force close apps and restart your device. *Updates: Check that you have the latest game and device updates. *Memory: Keep at least 2GB of free storage for smooth gameplay. *Connection: Use WiFi instead of…

I appreciate your additional feedback as it is vital for your game enjoyment to have this functionality. As I mentioned while changes might not take place immediately, rest assure that they are valuable for us and our designers so we can work on future and upcoming updates. Thank you again! Have a nice day!

Hi @Betsybop, On level 7641, you have to free the baby dragons by guiding them into the exit at the bottom of the screen. Are you having any trouble?

Hi @eminent1, Yes, please try to update the email there to the new one you do have access now. If that does not work and you still have troubles, could you please share the Ticket number of your contact to Support, so I can ensure that you receive a follow up? Have a nice day!

Hi @Jon1968, I am sorry to hear that your North American tour has gone missing. Were you able to notice how many days were left from the event? Could you please try the below: Play at least 3 levels Close the app and restart your device between each level, log out and back in to your account Check that you have a stable…