Comments
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If you're playing through a browser then I'd give this troubleshooting a go and see if there's any change: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Did all of that. No change.
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Hi Marilyn! Does this happen on King.com or on Facebook? I've seen other threads where this happens on Facebook so I have switched to King.com and haven't had any issues since. Cheers I'm on King.com and it just started last week. Now I don't see notifications being posted as friends are playing...I have to exit game and…
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Hi Marilyn- Thanks for posting on King Care. I am really sorry that you have been experiencing a problem with your game. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here as they fix most problems on King.com and Facebook:…
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Usually you have to log out & log back in (if you haven't already tried that). Or uninstall/reinstall but that would result in you losing all your boosters and lives given and also clearing the cache or data, but clearing the data definitely results in losing boosters lives etc., I was going to say log out of Facebook but…
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Usually you have to log out & log back in (if you haven't already tried that). Or uninstall/reinstall but that would result in you losing all your boosters and lives given and also clearing the cache or data, but clearing the data definitely results in losing boosters lives etc., I was going to say log out of Facebook but…
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Has anyone gotten an answer from King yet or figured out what the problem is? For me, the game freezing started a day or two after the sugar drops update came in (playing on King.com on PC under player name Pixcelz). The first time my game froze was after I had gone back to a previous level to collect more sugar drops.…
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Thanks for highlighting this. We are currently investigating. There should be an update shortly to resolve this problem. Using Chrome on PC - Firefox on MAC. Problem exists on both browsers
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I'm having the same problem, but I can't advance either. I'm stuck at 2117. The entire Fudgy level is a blank rectangle. I played on this level up to 2117, and now the entire game from 2006 and up is just a blank rectangle at each level. I have to refresh game, only to have the same thing happen again. I'm stuck right now.
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I'm on King.com and it just started last week. It's very frustrating to see lives being sent and not be able to access them.
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Did all of this and didn't work. Still can't reload the game and send and accept lives from the queue without closing out of game entirely. I'm on level 2290 and never had this problem before last week.