Hey @RashidSaifi , Pinned to the top of the page and as a message you have "Main questions around Soda". There is a link to this article HERE that explains the issue you are describing. I hope it helps! If not, just reach out again and we'll be happy to help! Cheers, Xarly
Hi @sebs , Don't worry! I know it sounds scary but we'll restore your progress together. Good to see that the reinstall fixed it! Let's now get you back on track. Check out your private messages, I'll send you one so that we can get you back on track. Cheers! Xarly
Hi @l_emslander , In the main questions around Soda, you can find this article HERE that speaks about it and gives you the tips to solve it. Cheers! Xarly
Correct! Sorry if I wasn't clear enough. You can delete the app and if you are playing connected to Facebook and/or the Kingdom then you will be on the same level you were. And then you come back here, and I'll take care of granting you the boosters you were missing. Hope this was clearer! Cheers, Xarly
Hi both! Thanks for keeping it friendly and supportive and apologies for not getting back sooner (busy days these days!). @sebs , as @Elsa says, feel free to re-install if need be. But first, it's important that we know the specs of your iPad. If you are playing on an old device, chances are that the device no longer…
Hi everyone! In order to have the latest version of the game, make sure you are playing Candy Crush Soda Saga on 1.129 (which was released on Monday afternoon CET). If you have that version (regardless of the platform you play on) you should be able to win it multiple times during one single event. Cheers, Xarly
Hey everyone, There was a change in the amount of gold bars for the piggy bank as you may know. I apologise for any troubles this might have caused and I will compensate you with those 30 gold bars that you were expecting. If, in the future, you do encounter a similar scenario, please take a screenshot of the amount for…
Hi all, Just make sure you have the game up to date. We are still monitoring your feedback but the fix should have been implemented. That doesn't mean that the issue is not reproducing again, but it's unlikely. In the event that this is the case, please, by all means, come here and let us know. We will investigate, as…
Hi there! Like @QueenMia perfectly said, this is a known issue. The Studio is aware of it and there is not much we can do other than pass it on to the team for now. With any updates we will be here to inform you. Cheers! Xarly