It was not due to my device. The entire game wasn't frozen, I could have used a lollipop, and I was able to poke Misty and see her move. I also didn't have to force stop the game. I clicked settings and stopped it that way. I used the word frozen because I couldn't move any pieces, however it was still showing me what move…
My ID: 1031784635 I just passed level 1060, but had the same issue at level 1040, so this is my second completed episode without rewards. Additionally, after the last event, I got the message that I had all characters, but did not receive the new character.
So.. only new levels with red jam? Which I don't have, since there's only purple jam at the level I'm at? Aside from the screen shot showing red, nothing specifies that it had to be red. A friend if mine just told me she hasn't gotten progress on any of these challenges either.
I've played both new and old to check. On the jam challenge, I'm above level 1000, so my jam levels were the darker purple, but the challenge didn't specify that it was only the lighter jam.