Also, you can try to log in to your game account using a different phone to check ✔️ if it's your phone problem or if it's set from the game server. Sometimes, using a phone that has such features (your friend's phone) and logging in with your game account may help.
I'm not sure. I used the word "may" mean probably. And also don't be frustrated as it may appear later on. All of us players is testers. To be honest, I once got this helpful system but later on I lost it. Your friend may lost it one day or not. I asked the game support team and this is the answer I got from them why I…