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Christmas event dissapeared & can 't play wit characters
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Re: Week 2 day 6

Hello @NThomas A Warm Welcome to our friendly King Community I am very sorry to hear about the issue with the Holiday Event reward!! There were few more players who have complained about the same issue in last couple of days!! I have already escalated this issue to the Friends Community In-charge... I am collecting this… -
Re: Holiday event

Hello @tafc1 A Warm Welcome to our friendly King Community I am very sorry to hear about the issue with the Holiday Event reward!! There were few more players who have complained about the same issue in last couple of days!! I have already escalated this issue to the Friends Community In-charge... I am collecting this… -
Re: Why didn't I get my reward
Hello Amy @amysandall Hope you are having a nice Saturday 🤗 I am very sorry to hear about the issue with the Holiday Event reward!! There were few more players who have complained about the same issue in last couple of days!! I have already escalated this issue to the Friends Community In-charge... I am collecting this… -
Re: Had to re-download and lost everything

Hello @Lesleyloowho, Thank you for replying back and letting me know that all your characters have showed up! So happy to hear that 🤗 With regards to the lives ---> Please go to this link (that you see in Green letters) "Issue With LIVES" and post below details:: 1) Device the player is using to play the game; 2) What… -
Re: Spread the jam levels not showing up in progress
Sorry to know that @mbare023!! Those are the basic trouble-shooting steps to clear most of the issues in the game! Personally, I did not have this issue, hence, not sure whether they work for this particular issue! Can you give me your game user ID number, so that I can escalate this issue to the Friends game In-charge?… -
Re: New Event?
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Re: Holiday game crash

Hello again @flora13 Thank you for replying back Can you please post your game user ID number with the help of this link https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it I am glad to know that it is registering that you have finished the "Daily level"!… -
Re: Fail One level

Hello @LauraLMason and Hearty Welcome to @FallenAngelwing (lovely name) <3 I am pretty sure what could be the problem here... Laura! By looking at your points, it is clear that you could not a gift box in one of the levels!! To receive all the stickers, we must open ALL of the 7 boxes -- one box per day in each level! But,… -
Re: My calendar for the bonus game has disappeared

Hello @jrs12164 A Warm Welcome to our friendly King Community! Thank you very much for the tag dear @Sukanta_Biswas I am very sorry to hear about the issue in your game Looks like you have missed to play for 4 days of the week - 2!!! Please head to this thread immediately and post your below details ---> "My Holiday…
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