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Re: Game locked up at end of bubblegum troll event and I never got final reward
Hi again @winterdeep - thank you for the picture!!! Can you please confirm your user ID and I will check with the CM when they are back in the office on Monday. Thx you for your patience. https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it -
Re: Game isn't responding even after troubleshooting steps
Hi @watermelon1 - welcome to our friendly community! I’m sorry to hear you’ve had this issue. Please confirm what device you play the game from (pc or mobile and what type) and what your user ID is so I can ask our CM to look into this on Monday. Unfortunately they are off for the weekend so we will have to be a little… -
Re: No Racoon

Hello @dapperdon Hearty Welcome to the Candy Friends section of our friendly King Community I am sorry to hear that you have not received Rachel Raccoon character into your game!! Have you played both the parts --> Special levels as well as Star Chaser? If you have finished the Star Chaser and have collected those… -
Re: Lost 23 levels with device restart and am very upset
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Re: Why does my screen is black after watching an ad?

Oh! Thank you for confirming @wmhughey Can you please post few details --> (1) Device you are using and (2) Your game user ID number with the help of This LINK I will escalate this issue to the Friends Community Manager, if I see more of these complaints, hence, I will keep an eye for it And for now, let's try some… -
Re: Every time I feed my Yeti the game shuts down and I get no reward.

Hello @cholebug2998 Hearty Welcome to the Candy Friends section of our friendly King Community I am very sorry to hear about the issue in your game with Yeti rewards!! You have come to the right place to report about it Can you please post these details (1) Device you are using to play the game; (2) The version you… -
Re: No big package at end of chapters

Hello @juliejohnso Hearty Welcome to the Candy Friends section of our friendly King Community I am sorry to hear that you have not received the reward at the end of the Episode in the Map. There has been an issue with this particular feature from past week or so and it has been reported to the Studio team and they are… -
Re: I didnt get boosters when cleared lvl 1140

Hello @sallytaz Hope you are doing fine and @bronze121 Hearty Welcome to the Candy Friends section of our friendly King Community I am sorry to hear that you have not received the reward at the end of the Episode in the Map. There has been an issue with this particular feature from past week or so and it has been… -
Re: did not recieve my rewards for passing the last two episodes

Hello @frangallan Hearty Welcome to the Candy Friends section of our friendly King Community I am sorry to hear that you have not received the reward at the end of the Episode in the Map. There has been an issue with this particular feature from past week or so and it has been reported to the Studio team and they are… -
Re: I did not get the Bubble Gum Troll games!

Hello @yellowfish Hearty Welcome to the Candy Friends section of our friendly King Community I am sorry to hear about the issue in your game that the Bubble Gum Troll event has not appeared!! When you said "logged out of the game" -- did you delete the game App and reinstall it? Because, that would be the reason for…
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