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Re: Why don't I get progress on multi-day challenges?
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Re: Help with level 320
Hello again @NicoleGarrity, Thank you very much for patiently explaining about what's going on in your game 🤗 It does not sound right at all that you do not have more than 4 characters even though you are at level # 320!! I will escalate this issue to our Community Manager and request to take a look at your game. Please… -
Re: Problem getting lives and extra turns with video

Hello @Reef, Hearty Welcome to the Candy Friends section of our friendly King Community I am sorry to hear about the issue in your game!! I have not seen any others complaining with the same issue!! It could be related to your device and just a glitch!! Will you be able to provide a screenshot of what's happening once… -
Re: Ive been on level 925 for a while after winning

Hello @isabeljoey1, Hearty Welcome to the Candy Friends section of our friendly King Community I am very sorry to hear about the issue in your game!! You said you were on level # 925 for a while even after winning it!! Why couldn't you move to the next level? Did you see any error message or game kept freezing? I have… -
Re: Spread the jam level not counted
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Re: Rainbow costumes missing TAT

Hello @tinazhangss, Hearty Welcome to the Candy Friends section of our friendly King Community I am sorry to hear about the issue in your game!! By any chance, do you have screenshot(s) of your characters' book with the Rainbow costumes existing in it OR may be when you have gained them? Those screenshot(s) would work… -
Re: PAST LEVEL 1019

Hello again @BABYGRL2007, Hope you are having a nice day By any chance are you talking about the original Candy Crush game? I am asking this because only last week, you were having issue with level # 540 in Candy Friends!! With regards to the level --> First of all, do you see Stars on the level -- which shows that you… -
Re: Why daily and quest prizes are only granting one point

Hello @neogeo22, Hearty Welcome to the Candy Friend section of our friendly King Community I am sorry to hear about the issue in your game!! Yes, that does not sound right at all!!! By any chance, did you take a screenshot when you were claiming any of those gifts? If so, can you please post it here? Also post back… -
Re: Can't get my gift/ booster
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Re: I passed level 1159 and did not get sent to the next level

Hello @SweerPoisonRose, Hearty Welcome to the Candy Friends section of our friendly King Community I am sorry to hear about the issue in your game!! Can you please post a screenshot of your game map please? Also, your game user ID number for the team to look into the issue... this link will help you to look for your ID…
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