Gold Bars waiting to be used

Eiliesha_JarmanEiliesha_Jarman Posts: 49 ✭✭
edited December 2018 in Support

you have 50 Gold Bars waiting to be used!Link didn’t work for free gold bars I a little disappointed.

Best Answer

Answers

  • ElsaElsa Posts: 15,922 Superstar

    Hi Eilesha Jaiman, you are the second player this week reporting this.  I don't know if it's coming from King but I am having this checked out.

    You can find out more about our Superstars here

    **********************************************************************
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
    **********************************************************************
  • Eiliesha_JarmanEiliesha_Jarman Posts: 49 ✭✭

    Ok what's happening 

  • ElsaElsa Posts: 15,922 Superstar

    It is definitely not coming from King.  Our Community Manager answered another player who got the same message so you can read about it here:  https://care.king.com/en/candy-crush-jelly-saga/richard-you-have-50-gold-bars-waiting-to-be-used#entry_197623

    Do you still have the message?  Because @Xarly was asking the other player if he could give the source then he could follow up further.  Whatever information that you can give us from that email would be great then we could definitely find out what's going on.  Can you right click on the message and is there a "property" that you can click on.  If so, then under details it gives all the information that King would need to get more details.

    You can find out more about our Superstars here

    **********************************************************************
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
    **********************************************************************
  • ElsaElsa Posts: 15,922 Superstar
    Hi @Eiliesha_Jarman, thank you for the print screen.  I am going to forward your message to the Community Manager because he found out that it is King's message.  He will write you privately to correct this problem.

    Someone else had this problem and you can read what he wrote about it here:  https://community.king.com/en/candy-crush-jelly-saga/discussion/234302/richard-you-have-50-gold-bars-waiting-to-be-used#entry_197623
    You can find out more about our Superstars here

    **********************************************************************
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
    **********************************************************************
  • Krgoode50Krgoode50 Posts: 1
    Link never works..it tells me to click for my free gold bars but it's a broken look..
  • ElsaElsa Posts: 15,922 Superstar
    Hi @Krgoode50, thank you for posting here in the community.  I am going to tag @Xarly who is the community manager for this game.  He should get your message on Monday when he is back in the office.
    You can find out more about our Superstars here

    **********************************************************************
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
    **********************************************************************
  • XarlyXarly Posts: 1,504 Community Manager
    Krgoode50 said:
    Link never works..it tells me to click for my free gold bars but it's a broken look..
    Hey @Krgoode50 ,

    Thanks for letting us know! If you can attach a screenshot of that email (like the user above you did) that would be great for us to confirm the issue and then compensate those gold bars.

    Cheers and welcome to the community!
    Xarly
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