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Recovering accounts

SphinxdinhSphinxdinh Posts: 1 Newbie
edited November 2018 in Support
Hello. My mom played candy crush jelly, candy crush soda, and candy crush saga on her Iphone 6s plus (IOS 12) but did not save onto a facebook/king account. She deleted and reinstalled it but lost all of her progress. Is there a way to get it back?

Answers

  • red555666red555666 Posts: 1 Newbie
    My progress disappeared and sent me back to the beginning on jelly.  How do i recover this?
  • Hey! Would you like to give us your opinion?

  • XarlyXarly Posts: 2,499 Community Manager
    edited November 2018
    Hi @red555666 and @Sphinxdinh ,

    Welcome to the Jelly Community! Have you checked this article here of our FAQs? 

    We cannot publicly deal with lost levels so please read the article and follow the instructions there :smile: .

    Cheers!
    Xarly






    🍭 Play Candy Crush Saga      🥤Play Candy Crush Soda Saga         👭Play Candy Crush Friends Saga   
    🍮Play Candy Crush Jelly Saga     🍏 Play Farm Heroes Saga
  • IreneDIreneD Posts: 1 Newbie
    I deleted app and reinstalled but lost my progress.  Would like to get it back.

  • XarlyXarly Posts: 2,499 Community Manager
    Hey @IreneD ,

    Welcome to the Community! Make sure you also check the article above. For restoring your progress, you can also reach out to our Player Support Team.

    Cheers and Happy New Year!
    Xarly



    🍭 Play Candy Crush Saga      🥤Play Candy Crush Soda Saga         👭Play Candy Crush Friends Saga   
    🍮Play Candy Crush Jelly Saga     🍏 Play Farm Heroes Saga
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