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why wont my game load?

24

Answers

  • Posts: 3,459

    R u a phone user? Restart ur phone n update to latest version. N check that u have more than 2GB of memory left

  • Posts: 5

    Level 2

    I am on a pc

  • Posts: 3,459

    Is ur PC, on win10 n HTML format?

  • Posts: 5

    Level 2

    win 10

  • Posts: 5

    Level 2

    I am playing on fb

  • Posts: 1

    Level 1

    edited April 2020

    I get a black screen and my game won't load, have been playing it for years and never had this issue. I am on a pc and using Windows 10. I could also use help with this topic please.

  • Posts: 5

    Level 2

    Dingdong22 same...I contacted King Customer Care via emal and all I got was the usual, clear your cookies, cache, update browser etc....I did all that and nada. Still doesn't work. I'm not going to waste anymore time on it.

  • Posts: 15

    Level 2

    same thing here jelly wont load but soda did weird help

  • Posts: 5

    Level 2

    I've been emailing them back and forth for a few days. About a week ago, I started getting a purple/pink block that was covering part of the board. Today, the game loads, then a black screen. Can't go any further. Anyone have an idea?


  • Posts: 0

    Newbie

    Just like other posts, my screen says it's loading only to load a blacked out screen. Your game is the only one doing this. I can play all my other games with no problem. I even removed your game and downloaded it again with no luck. Please fix the problem. Thank you.

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