why wont my game load?

Lindak314

I have tried several ways to load the game tonight and it is not loading tonight. Help?!?!

stan1981

Have u try using phone?

Lola_Pop

Hello Jelly crew!!!

I'm very sorry for this issue!! Rest assured we'll investigate and give you a solution as soon as possible.

Meanwhile you can try out these few troubleshooting steps. If you're using the windows 10 app, please follow these steps.

Thanks!!

Lola_Pop

Hello again guys!!

You may have noticed...the issue has been fixed!! The Studio team has just confirmed the fix is live.

Thanks for your patience! ❤️

Stephen_Moses

Just started today on PC. Getting error message on Jelly and Soda. Regular Crush works fine.

Lola_Pop

Hello @Stephen_Moses !

Can you please tell me if you're getting the same error message on both games? And what does it say exactly?

Thanks!!

Stephen_Moses

Lola_Pop

Apr 17, 2020

Hello @Stephen_Moses !

Can you please tell me if you're getting the same error message on both games? And what does it say exactly?

Thanks!!

"You have experienced an error that we are working hard to fix"

Stephen_Moses

After trying everything I could think of, I cleared just the King cookies and now both games work.