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Connection error
jennifer456
Posts: 3
Level 1
in Support
I’m having trouble connecting to WiFi. My internet works fine but not connecting to candy crush. How to fix without losing my progress?
0
Answers
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Can u connect to data? Do check ur wifi speed to see is it fast enough... is ur wifi on 4G or 5G? This game does require stable n fast connection.
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Yea I have great connection but still getting that error
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Hello @jennifer456 and welcome to our Jellylicious Community!!
Are you trying to connect your Candy Crush Jelly Saga or Candy Crush Saga?
Please try out these few steps:
- First, try disconnecting your game from Facebook or Kingdom by logging out of the Settings menu.
- Now close all apps and turn off your device. Turn it off for at least 10 seconds, then turn it on again.
- Check for updates to your device and apps
- Now clear the cache of the game in the following order: Settings> Apps> Game name> Clear cache.
- Make sure you are within range of a wireless router. If you are using mobile data, make sure that this is enabled correctly in Settings> Mobile data.
- Join the game again, and reconnect to Facebook or your King account.
I hope this helps!! ❤️
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