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Connection error

jennifer456jennifer456 Posts: 3 Newbie

I’m having trouble connecting to WiFi. My internet works fine but not connecting to candy crush. How to fix without losing my progress?

Answers

  • stan1981stan1981 Posts: 3,417 Legend

    Can u connect to data? Do check ur wifi speed to see is it fast enough... is ur wifi on 4G or 5G? This game does require stable n fast connection.

    Regards, 
    Stan
  • Hey! Would you like to give us your opinion?

  • jennifer456jennifer456 Posts: 3 Newbie

    Yea I have great connection but still getting that error

  • Lola_PopLola_Pop Posts: 6,545 Community Manager

    Hello @jennifer456 and welcome to our Jellylicious Community!!

    Are you trying to connect your Candy Crush Jelly Saga or Candy Crush Saga?

    Please try out these few steps:

    • First, try disconnecting your game from Facebook or Kingdom by logging out of the Settings menu.
    • Now close all apps and turn off your device. Turn it off for at least 10 seconds, then turn it on again.
    • Check for updates to your device and apps
    • Now clear the cache of the game in the following order: Settings> Apps> Game name> Clear cache.
    • Make sure you are within range of a wireless router. If you are using mobile data, make sure that this is enabled correctly in Settings> Mobile data.
    • Join the game again, and reconnect to Facebook or your King account.

    I hope this helps!! ❤️       ​


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