hi, game keeps freezing

fitzgeraldcom1

why is it keep frezce up on me

jjac272903

@fitzgeraldcom1 the system on jelly crush, if thats what you are referring to, sometimes has technical issues. King is working on fixing these issues. Whether its on regular Jelly Crush or the event, the Royale Championship, in the Jelly Crush game. I hope this helps you. 😉 Happy gaming! 🤗

sameeksha

hello

@fitzgeraldcom1

welcome to the sweet king community!!

try clearing the cache! it may help

happy crushing!!

wykoon

https://community.king.com/en/candy-crush-jelly-saga/discussion/305303/hi

Hi there Fitzgerald and good day to you.

Please log out from game and close all apps, restart device and log back in as usual. The game freeze may be caused by poor internet connectivity or high usage of data by other apps or by other users in your households.

Do feedback on the above.

Thank you.😊

RegalRenz

Hello @fitzgeraldcom1 and welcome to the community! I see our lovely members have offered you good advice. Was your issue resolved?

likrena

#RegalRenz, Hi I am new on here. I am having the same issues. I have cleared the cache and tried new browser and still says I am having technical issues. I play on facebook and not sure how I close the game, I just x out of it and I thought that's how you close out of the game. If you can give me some insight I would be so gratefull.

Lola_Pop

Hello @likrena and welcome to the Community!

Can you please try opening the game in incognito mode? Also, if you're using a bookmark to find the game please try not using it once- sometimes it's those links that are broken.

Please let us know how it goes 😄