Logging out issue

Jared_Buttry · July 2020

I tried to log out but it won’t let me

Pitty_Kitty · July 2020

check out this post:

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

You can contact help center from mobile as advised in the post and see if experts can solve it :)

But app most likely got corrupted and a way to solve it is uninstalling/reinstalling the app. With a king/facebook account, progress and gold bars will be saved and synced to the server but boosters and stored lives on mobile will be lost, unfortunately, as they cannot be transferred. I had this connection problem on cc soda app too and reinstalling was the only way to solve it efficiently.

Hope it helps :)

wykoon · July 2020

https://community.king.com/en/candy-crush-jelly-saga/discussion/305798/logging-out-issue

Hi there Jared and good day to you.

Are you able to exit game by pressing the home button? If yes, please restart the device and log back in later, not immediately. If not, you may want to force restart your device.

If the issue is still the same after the above steps, then you may need to resort to re-installing the game as mentioned by Pitty_Kitty but bear in mind that you will lose all the boosters and stored lives.

Thank you 😊