My piggy bank is frozen in Jelly

mercer4570

I purchased the piggy bank and never received the coins. When I go in to try and purchase again in states you have already purchased this and your coins will be restored. I never get the coins, is spins and spins. Thank you

Karen Mercer

Spinnifix

Hello and welcome to our beautiful community

Check App update> Sign out game> Restart device and wait 5 minutes after power on> Open game and sign in. Please empty the cache and restart.

Good luck

Pitty_Kitty

Hi @mercer4570 and welcome :)

I'm sorry you didn't get what you paid for. You can ask for a refund, absolutely. Since people here at the community can't deal with purchases as they contain private and sensitive infos you should ask player support. If you make contact via the game, players support will be able to obtain your transactions history. After opening the first page of the game you should click the pink gear icon, then the orange "i" icon which will open the Help Center. then click "purchases and gold bars" and "contact us" at the the end of the page.

Though, when you say your piggy bank spins and spins, does it mean you're having server connection issues? Does your game work strangely, does it show messages of error? A screenshot would be helpful in that case. How to take one is explained HERE then please upload it on this discussion through this icon:

If you can't fill the support player from the game because of a connection problem you can do it through this site:

https://soporto.king.com/contact

but you'd have to provide your transactions history yourself. please follow these guides, sorted by type of few devices/platforms:

Why haven't I received a purchase on:

• apple device
• facebook
• amazon device
• android device

Hope it helps. Please post back if you need anything else :)

Thank you.

mercer4570

I tried the advice of the first comment and the piggy bank was empty. Here is the screen shot

Pitty_Kitty

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/1022588#Comment_1022588

Thank you. If you paid but you haven't received your gold bars, as it looks from your screenshot, you can ask King player support (or King customer care) for a refund by following the post above. An officer of King public relations will reach you back. Please note it could take time as the customer care center can receive a lot of emails from players.

I'm not sure what device you're playing on. But it looks like a mobile app. You could fill the form for the refund from there.

Hope this helps. Let me know :)

rajdeeptb

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/1022588#Comment_1022588

Hi dear sorry for the inconvenience

Please Do as mentioned In above comment 👆👆

RegalRenz

Hello @mercer4570. Did you get the gold bars or are you still experiencing an issue?

mercer4570

Still have issue.

mercer4570

Still experiencing the same thing. See screen shot above. I can buy every other package without difficulty. Any other suggestions?

Sharon_Loose

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/1041032#Comment_1041032

Hi Karen you will need to contact customer support as @Pitty_Kitty has advised and ask them to add the gold to your game. I hope you get this sorted soon

best wishes Sharon

aijaziqbal

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/1041032#Comment_1041032

Hi @mercer4570 .

There is a limit of buying piggy bank. Have you bought it before as i know in candy crush saga the maximum number you can buy a piggy bank is 7. So may be this is the case here. Otherwise please report to player support.