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I can’t send nor receive lives via Facebook. FIXED 👉 Update your game!
LadyRaffie
Posts: 4,124 
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Hello Jellycious People!
Facebook recently made a change to its platform, and this means that you might experience issues when sending or receiving lives.
But do not worry! A fix for CCJS is ready, so please make sure to update it to the latest version on your device.
❗️ Please update it MANUALLY this time.
👉Here are a couple of handy guides on how to keep your apps updated on Android and iOS.
In case after the update you are still experiencing this issue, please comment below!
Have a Jellycious day and remember.. May the Community be with you 🚀
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Comments
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Thank You for fixing it. I thought people were just not sending lives back to me. Because I ask everyday and despite the fact I send lives to people it's been a while since I've gotten any from friends. But, my teammates, 2 of them anyway, always send to me. Thanks Everyone.
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Hello Jelly crushers & spreaders!
Just a heads-up for you: The Studio has just informed us you'll need to update your game app MANUALLY this time in order to avoid technical problems!
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How do I update ... sooo fed up everytime I try to log in getting a message There was a connection error, try again in a bit. I know my internet connection is fine as I can sign into other king games ... this is doing my head in and spoiling things for me
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In addition to my previous message... I have done what it says about opening the app etc but I do not have an option to update it just tells recent update, which is outlook... so disappointed
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My phone automatically updated it. I’m still having this issue & have been since June.
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Hi @CallyJFT96 and welcome to the community :)
If you receive that kind of message you have a bigger problem than not getting lives from friends, I'm afraid. Your app got corrupted and now it can't connect to the server regardless of your internet connection, which means you can't use your gold bars and most importantly save your progress when you play.
Please read this post:
You could try as suggested below and see if it can help:
Usually though this error can only be solved by unistalling and reinstalling the app because there's no general fix for this. You'll get to save your gold bars and the most recently synced progress but you'll lose all the boosters because they cannot be transferred.
Hope it helps
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I got that same red message about an hour ago. I tried closing and going right back in, that's where it got weird. Put a bunch of IP addresses up on the screen saying they were mine but I highly doubt that since it also said something about a vanilla sever and Minneapolis. I'm all the way as far as you can go east in Wisconsin before you hit the water. Strange but not enough for me not to just close it and reload the page. 3rd time got me in! Fun Times!
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Hi there!
@CallyJFT96 , in this specific case, the change on Facebook is only affecting the sending and receiving of lives, not the connection in general. So @Pitty_Kitty is right- these are the steps you should try out, please, to get back on track.
@Lindz1026 , this time it's necessary to update the app manually. HERE you'll find the guide on how to do it. 😊
I hope this helps!
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Hi there!
My progress on my phone and on Facebook Gameroom is completely different and not aligning. What do I do, please?
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I'm trying to connect Facebook, how can I do that to sync my progress?
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