Paid for gold bars...

Ksie

I paid for 100 gold bars and I received a text alert that the transaction was successful. Immediately after the transaction, Royal Championship said "Sorry, something went wrong" and when I reloaded the game, my gold bars were gone. I paid $14.99 for them and I'd like to know how to get my money back or receive my lost gold bars. Who do I contact?

DieOmimi

Hi @Ksie Welcome to our sweet community.

I'm sorry that something is wrong with your purchase.

For complaints regarding purchases, please contact support. We in the Community can only show the way to this, because the complaint requires very personal data which is not to be made public.

Please check the link for problems with purchases. Under no circumstances do you post your personal data and payment information publicly.

Purchases and Gold Bars - King Community

All the best for you. I hope I could help you and you get your gold bars or money back.

If you need more help, please tag me or our game expert @DeepshikhaSharan

DeepshikhaSharan

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/1294133#Comment_1294133

Thanks for helping the player! There is nothing more I can do that this...

hechicerilla

https://community.king.com/en/candy-crush-jelly-saga/discussion/322426/paid-for-gold-bars

Hi. Welcome to the sweet King community.

Sorry for your problem

DieOmini has given you the link to claim. I inform you that it is likely that the messages from the support will reach you in spam, so I advise you to be vigilant and check it.

Thanks and keep enjoying