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Invisible candies glitch

I'm not able to see the color of candies in a particular map, see screenshot. It makes it hard to play. Any ideas?


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Comments

  • SpinnifixSpinnifix Posts: 15,072 Ambassador

    Hello and welcome to our beautiful community

    I am happy to pass it on.


    Please follow these steps anyway. Close app - look for the update and update your game and clear the cache and reopen.


    Good luck

                                                                 
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     😉 One look at my profile would help everyone! 👍

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  • Hey! Would you like to give us your opinion?

  • regspiceregspice Posts: 1 Newbie

    One of the games has several missing pieces and can freeze up game. Also the games are freezing up when you make a win and comes up with sorry something went wrong. You lose your win and a life. Has there been a major change there? Second weekend in a row major problems where your customers seem to be the losers if making any purchases. Maybe you should disable that option until you figure it out.

  • KaiyasedaiKaiyasedai Posts: 3 Newbie

    I have no access to RC today, it's just not there like on Mondays 😢😢

    Please fix

  • lilikoikisseslilikoikisses Posts: 1,045 Level 4

    I am also experiencing this issue, and when I popped the bubblegum cover over the ‘invisible’ candy, my game froze completely. It’s sad because I waited an hour to get the ticket and inly made a couple of moves before it froze.

    I hope the King team gets this glitch fixed soon!


    ⭐️ popping bubbles and crushing candies all day ⭐️

    ✨BubbleWitch3✨CandyCrush✨CandyCrushSoda✨CandyCrushJelly✨PyramidSolitaire✨

  • munxkinmunxkin Posts: 4 Newbie
    edited December 2020

    Same thing with me! When I hit it, game froze and I lost my streak. I already tried rebooting my phone, uninstalling, clearing cache.. then later tried on my iPad and realized it's not my device, same glitch was there, too. Then I saw this post, so now I know it's really the server/ code and not my devices. Please fix soon! I can still play by avoiding any direct lollipop hits to those invisible candies. I have the latest update on the game as well.

  • lilikoikisseslilikoikisses Posts: 1,045 Level 4

    @regspice

    Hi and Welcome to the Community!

    There is definitely a significant glitch happening in RC, specifically (but not limited to) the board that has the bubble gum covering missing candies. The King Team has been made aware of it, and I’m sure they are working on a fix for it. As someone who has experienced this glitch 4 times today, I totally understand your frustration! Hang in there and hopefully it will be fixed soon!

    ⭐️ popping bubbles and crushing candies all day ⭐️

    ✨BubbleWitch3✨CandyCrush✨CandyCrushSoda✨CandyCrushJelly✨PyramidSolitaire✨

  • SpinnifixSpinnifix Posts: 15,072 Ambassador

    Hello and welcome to our beautiful community

    Please searches for the update and updates your game and clears the cache and reopen it. This is normal troubleshooting. I will still be happy to pass it on. Hope you get an answer!

    Good luck

                                                                 
    💓 Where there's a will, there's a way 💓

     😉 One look at my profile would help everyone! 👍

     Did you know that there is now an international room for German - French - Spanish?

     🍐 Player Expert for Papa Pear 🥥


  • SpinnifixSpinnifix Posts: 15,072 Ambassador

    Hello and welcome

    I've already passed it on and I hope you get an answer!

    😣 I am very sorry!!!

                                                                 
    💓 Where there's a will, there's a way 💓

     😉 One look at my profile would help everyone! 👍

     Did you know that there is now an international room for German - French - Spanish?

     🍐 Player Expert for Papa Pear 🥥


  • NamTruong2001NamTruong2001 Posts: 1,212 Level 5

    What happened? I clicked on that empty tile and the arena was frozen. I had lost my streak because of this stupid arena.


  • lilikoikisseslilikoikisses Posts: 1,045 Level 4

    @Spinnifix

    Thank you for passing the information on...

    I just played another round, and my opponent hit one of the invisible/jam blockers and the game did not freeze!

    Hopefully this means the glitch is gone!

    ⭐️ popping bubbles and crushing candies all day ⭐️

    ✨BubbleWitch3✨CandyCrush✨CandyCrushSoda✨CandyCrushJelly✨PyramidSolitaire✨

  • munxkinmunxkin Posts: 4 Newbie

    Idk why I'm still playing. This time, right when I won, the game froze and I lost my 5 streak win that would've given me the treasure at the end.

  • SpinnifixSpinnifix Posts: 15,072 Ambassador

    https://community.king.com/en/candy-crush-soda-saga/discussion/275418/freezing-stopping#latest

    Hello and welcome to our beautiful community

    Please go to this link that might help you. In addition, it would be good if you check for updates and update your game and clear the cache.

    Good luck

                                                                 
    💓 Where there's a will, there's a way 💓

     😉 One look at my profile would help everyone! 👍

     Did you know that there is now an international room for German - French - Spanish?

     🍐 Player Expert for Papa Pear 🥥


  • Lola_PopLola_Pop Posts: 6,215 Community Manager

    Hello Jellylicious crew!

    Thanks, @Spinnifix , for reporting this. The team is investigating- I'll let you know more as soon as I hear back from them! 😄

    Thanks in advance for your patience! 🙏


    Want to PLAY more?
    🍭 Play Candy Crush Saga      🥤Play Candy Crush Soda Saga         👭Play Candy Crush Friends Saga   
    🍮Play  Candy Crush Jelly Saga      🍏 Play Farm Heroes Saga
  • Lola_PopLola_Pop Posts: 6,215 Community Manager

    Hello Royal Champions!

    So, the Studio has confirmed this issue is solved- you won't encounter it in the future anymore. 😊

    Please let us know if the fix doesn't work for you!

    Thanks a lot! ❤️


    Want to PLAY more?
    🍭 Play Candy Crush Saga      🥤Play Candy Crush Soda Saga         👭Play Candy Crush Friends Saga   
    🍮Play  Candy Crush Jelly Saga      🍏 Play Farm Heroes Saga
  • NikolaosProdromidisNikolaosProdromidis Posts: 375 Level 3

    This board is not included in the events till now!

    Is it possible to have been removed at all?

    Today's event is going to begin shortly!

    I think more possible is arenas 2, 5 and 11 will be included!


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