Game is always stuck on Main menu screen

NamTruong2001

I don't know whether someone meets this same problem like me or not. Since the release of the new Mastery Rank, I almost do not see "Play" button anymore. Instead, there is only Red Rabbit flying on the screen and ... nothing happened. I have been wating for minutes to see "Play" button to click but, there is nothing. I swipe and hit the screen many times but it's no use.

(Because the community refuses video post, so I only give the Google Photos link here. Hope someone in studio or CM to see this.)

https://photos.app.goo.gl/SpiLQmGWCbaaXVQS7

(The white dots when I swipe:)

wykoon

Hi there @NamTruong2001.

Please let us know the mobile model and OS that you are playing with. The CM is currently on holiday break and only be back early next year.

Tagging @DeepshikhaSharan to give you some insights.

Happy Holiday and enjoy playing other King's game! 😊

Spinnifix

Hello and welcome to our beautiful community

Please check for the update and update your game and clear the cache. If it still is. it could be that the app is damaged and you have to uninstall and reinstall it.

Good luck