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60 Missing gold bars
heryantihamim
Posts: 9
Level 2
in Support
Hi, I won 1st place in the previous RC session and was supposed to be rewarded with 15 gold bars. My balance gold bars before the competition ended was 170. With 15 more awarded bars after RC should be 185. Can please let me know why is my gold bars now at 125? Thank you 🙏🏼.
Answers
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@heryantihamim Hi and welcome. Sorry to here this has happened to you but unfortunately the community cannot deal with gold bar issues, Firstly please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue. Also if playing via an internet browser also clear your browser cache
For any missing rewards
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
Hope this helps
