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No buttons (REPORTED TO THE STUDIO)

Andres-2
Andres-2 Posts: 4,504
edited January 2021 in Support

Since yesterday the buttons on the home screen disappeared, clear the cache, restart the phone

imagen.png

last version

imagen.png

I touch the screen, nothing happens

https://youtu.be/S4hs-gjIl3I

or enter automatically

https://youtu.be/wbY1iFRxgGw

on another device

1610566057113.jpg

bug?

Comments

  • wykoon
    wykoon Posts: 12,717

    Hi there @Andres-2 and good day to you.

    Thanks for highlighting this issue. Since you have updated the game and also restarted the phone and the issue is not fixed, please provide the details of your device that you're using to enable me to report the issue to the Game Studio.

    Do you have other King's game in your device? If yes, please log in and see whether you are able to access the game.

    Please revert by quoting my message or simply copy and paste my name @wykoon in your message box.

    Thank you ☺️

  • Andres-2
    Andres-2 Posts: 4,504
    edited January 2021

    Hi @wykoon good day

    Device: Retmi Note 9s

    I have candy crush, soda and friends installed, they work fine

    Candy crush Friends

    https://www.youtube.com/watch?v=Dv5Ig5oen6o

    1610627974721.jpg
    1610627974711.jpg
    1610627974727.jpg


  • wykoon
    wykoon Posts: 12,717

    Hello again @Andres-2 and thank you very much for providing those screenshots.

    I've already reported your issue to the game studio. Hopefully, there will be some feedback.

    Meanwhile, you can continue playing other games and try log in again few days later.

    Thank you for your patience 🙏🏻❤️

  • NamTruong2001
    NamTruong2001 Posts: 4,383
    https://community.king.com/en/candy-crush-jelly-saga/discussion/324782/no-buttons

    I met this same problem after getting new Mastery Rank interface but none of CMs listened to me. Very angry!

  • NamTruong2001
    NamTruong2001 Posts: 4,383

    @Lola_Pop Do you realise that glitch we all suffer from?

  • NamTruong2001
    NamTruong2001 Posts: 4,383

    I'm sure that you can never use your Back command unless you swipe that app out of the screen.

  • Lola_Pop
    Lola_Pop Posts: 12,036
    edited January 2021

    Hello Jelly Crushers,

    You are right- we've been informed there is a temporary glitch and the team is investigating.

    Would it be possible for you to post a video in the Community, please?

    We'll keep you an update on this as soon as we have one.

    I hope you can accept my apologies for the inconveniences 🙏

  • Andres-2
    Andres-2 Posts: 4,504

    Hi @Lola_Pop

    I cant post the link!

    I get this message

    You have to be around for a little while longer before you can post links.

    I send the link

    I touch the screen, nothing happens

    https://www.youtube.com/watch?v=S4hs-gjIl3I&feature=youtu.be

    log in automatically

    https://www.youtube.com/watch?v=wbY1iFRxgGw&feature=youtu.be


Hey! Would you like to give us your opinion?

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