Life lost because no opponent found?

Kerrie

Why did I loose a life because no opponent was found by the game? I didn't play so why take a life?

Spinnifix

Hello and welcome to our friendly community

As soon as you enter the game to play, you lose a life. Since the game is available when you are not using it, it is still lost. Please don't worry, you will get live after 30 minutes or from the players. Even as functions, there are boosters with hours of life.

Good luck

Hope it clears you up!

Kerrie

Sorry I didn't specify I was talking about the vs game. Maybe I'm posting in wrong spot? It just happened again. I had 4 when tried to play but "no opponent was found" so hit "try again" then the "something went wrong" popped up, now I'm at 3.

I like playing against someone but it's frustrating since it's an hour wait to try again and a try is lost when I didn't even play. The "something went wrong" came up at end of game where the" winner" shows up and I lost my streak standing. Am I doing something wrong or is it continuous problems with the game?

Spinnifix

Hi there!

Thank you for your feedback signal. There are many problems with this game. Did you check for updates and clear the cache? Then please restart the device and the game. I could like to have it checked, if you please give me your ID number. thanks

NamTruong2001

Yeah, I have met this issue before. No opponent found and suddenly lost the streak.

Kerrie

How do I give you my ID number? In a public post?

Spinnifix

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/1359646#Comment_1359646

https://community.king.com/en/bubble-witch-saga/discussion/247377/what-is-my-user-id-and-where-can-i-find-it

https://community.king.com/en/pet-rescue-saga/discussion/258608/how-can-i-find-the-game-user-id-on-facebook

Hello, you can find your ID number in the links. It's okay if you publish them. Nobody can do anything with that. I just have to pass it on. That it is then given to the studio. You're welcome...

Kerrie

I cleared cache, signed in again "no internet connection and something went wrong" came up. 7399180017 is my ID.

Thank you for your help, I appreciate it!

Harrell

First game and it froze up.

Tasty_Cake

Had you tried.

Resting your device

Clear some Chache plus data

Update your game

Diamond_Lim

https://community.king.com/en/candy-crush-jelly-saga/discussion/325740/game-froze-up

Welcome to Sweet King Community! 👑

How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊) 

You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉

Android

iOS

Kindle

Windows mobile

Computer

⚠️ NOTE ⚠️

If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.

By the way, this feature is still tested that's means it's still not complete to be fixed to everyone on this game yet.

🔥 Hot topics here right now 🌶

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