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Candy Crush Jelly not working on Facebook?- FIXED
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G'Day @BatmomVA
Thank you so much for your patience, that is very much seen and appreciated :0)
The waiting sometimes has to do with time zones, so rest assured I am onto it, I am just unable to give you a definitive time :0)
By the way, Welcome to the Jelly Community!! 😄
I don't think Soda will help as it's a different game :0)
I have asked @headoperations for a bit of clarification and he is great with support and suggestions but is in a different time zone also.
I see you tried the pop up blocker and though it works for some, hasn't in this case. You mention logging on with your sons account is okay. Have you also tried clearing the cache and browser?
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I'm not the one that logged on with my son's account. He's 29 and would never give me his password, LOL Here is what I have tried, I have cleared the cache and browser several times, I tried taking off the ad blocker that someone suggested, I have tried 2 other browsers, and I also logged off and logged back on to Facebook. I am on a Mac desktop and I use Chrome. I still get this screen after the game download screen. I hope this helps.
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It's okay, I am fine to wait and see what happens. I've raised two kids, I have tons of patience. 😎
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G'Day @BatmomVA
I see you both posted at the same time LOL
A case of great minds think alike 🤣🤣🤣🤣🤣
Like I said, @headoperations always has good suggestions and I really hope this has helped you.
Thank you for talking to us and I hope you have a great time in The Jelly Community. Remember to look in the Main discussion page, to see what's happening and feel free to add yourself to the Jelly Tag list, if you choose :0)
Here is a link to an official Community Team thread regarding Facebook Issues and I hope this is helpful too.
Hope to see you around the Community Chickie, I've enjoyed talking to you, you have great manners!!!!!
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Thank you, I will check it all out, I have been a player of the Candy Crush and King games for several years and have really enjoyed them, but this is the first time I have been on the Community page. As far as being polite, my beautiful Mama, who I lost right before Thanksgiving, was a true southern lady and taught me well, that's the best compliment you could have ever given me. 😊 I have enjoyed talking to both of you!
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Hello @BatmomVA and hello Jellylicious crew,
It's great to see how you are all trying to help. ❤️
Just for clarification, it's true, we reported this to the Studio some time ago, and the Studio was able to fix it.
That means, the game is working on Facebook now- if you can't seem to load it there, please try out these steps HERE.
I hope this helps! If it doesn't, our Game Mod @channie8 will report it to me again. ☺️
Thanks everybody!
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The links to check for browser updates and whether my browser is optimized that Community_Team posted in those steps aren't working, so I can't try them. I sent them a message requesting they repost them for me as Jelly is still not working for me and I still get the error. Thanks for all of your help!
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The links are working now. My browser is up to date and rates 528 out of 555 and still no Jelly. 😪
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