How to get back my progress after uodated game

fikran

After uninstall game i got lvl 1, please help me to get back my lvl ,ty

Lady_Sarina

G'Day @fikran

Have you tried signing in to through your Facebook or king account?

Which device are you playing on please?

DeepshikhaSharan

https://community.king.com/en/candy-crush-jelly-saga/discussion/331326/how-to-get-back-my-progress-after-uodated-game

If you have already tried signing in through the account, that you were using and it did not help, just scroll to the end of this page and click on "Contact Us"! There, a pop up opens and you would be able to restore your progress to the level you were on earlier!

Let me know if it helped by commenting below!

Have a Great Day!

fikran

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/1484525#Comment_1484525

Will try using fb ,never play using king ,ty

fikran

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/1484525#Comment_1484525

I was play mobile phone

Lady_Sarina

G'Day @fikran

Yes I play using the mobile also but I don't use the Facebook, it's easier and less issues I find when using the king account.

Here's the link address to sign up to King Jelly if you don't have an account and would like one:

https://community.king.com/en/candy-crush-jelly-saga/entry/register?

When you open the game app, there's a little icon on the bottom left that looks like a little gear/ cog. Just tap on it and 4 extra icons come up. Tap the one with the 3 people on it and Bob's your Uncle, there's the Community. Just sign up, it only takes a quick minute to get an account :0)