The Community in more languages
Now the forum welcomes more languages.
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Hi @TaraFB
Sometimes troubleshooting maintenance can help and is good to do every now and again.
Clear game and browser cache and check your game and device are updated.
Also check available storage on the device.
Also is your account synced. you can find info on that here.
Thank you for the screenshots. Would you also please provide your Player ID. :0)