game won't load

newhope1957

why won't my game load?

Lady_Sarina

Hi @newhope1957

Welcome to the Jelly Community!!

Try this link here for troubleshooting steps :0)

Screenshots and Player ID's help a lot when trying to understand an issue.

Also which device are you on, what platform are you on - Facebook?

Have you tried the basic maintenance steps of clearing you game and browser cache? How's the storage on your device - do you have at least 2GB free? Are your devices and apps updated?

I know that's a lot to consider but these things are really helpful to know on our end please 😃