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game won't load

newhope1957newhope1957 Posts: 1 Newbie

Answers

  • Lady_SarinaLady_Sarina Posts: 2,020 Jelly Moderator

    Hi @newhope1957

    Welcome to the Jelly Community!!

    Try this link here for troubleshooting steps :0)

    Screenshots and Player ID's help a lot when trying to understand an issue.

    Also which device are you on, what platform are you on - Facebook?

    Have you tried the basic maintenance steps of clearing you game and browser cache? How's the storage on your device - do you have at least 2GB free? Are your devices and apps updated?

    I know that's a lot to consider but these things are really helpful to know on our end please πŸ˜ƒ

    🌻 Be Considerate πŸ‘‹ Be Friendly πŸ˜‚ Have sense of Humour 😎 Show Patience 🎈 Have Fun πŸŽͺ 🌼 Jelly (RC)🍭

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