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The cloud covers the levels

Posts: 1

Level 1

edited August 2021 in Support

Hi i have passed level 2285 but can't go an further. Cans see the levels but not able to play they are clear can you help ID 1033574463

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Best Answer

  • Posts: 5,618
    Answer βœ“

    This is a duplicate so it will be moved.

    It is being looked into :0)

Β«13456

Answers

  • Posts: 1

    Level 1

    Defeated level 320 and it looks like it going on to the next level, but all I can see is clouds. Can't click on level 321 because the clouds are in the way. This is happening on both my phone and my computer. Please help.

  • Posts: 4,437
    edited August 2021

    Hi. I think studio needs to fix it. I can not click the level pin in a right way.

    Look at the picture, through I know where level 321 is, but I can't click the other levels.

    image.png

    It still happens with some looping episodes that levels are beyond the bridge.

  • Posts: 4,437

    This is the rest road. I can't click them, either.

    image.png


  • Posts: 68,477

    @NamTruong2001 Hi

    Yes think @Lady_Sarina may need to report this as another user is also having difficulty locating the 321 pin. they can not see it

  • Posts: 4,437

    Yeah, I have that same problem, too. The cloud still locks the pathway while we are scrolling the map.

  • Posts: 4,437

    It happens on mobile, too. 😭

    The cloud is still there, it's not moving at all.

    Candy Crush Jelly_2021-08-15-00-39-55.jpg


  • Posts: 4,437

    It happens on mobile, too. 😭

    The cloud is still there, it's not moving at all.

    The bridge is from Bamboo Sweet Festival episode.

    User: "Candy Crush Jelly_2021-08-15-00-39-55.jpg"


  • I don't know what happened. I passed level 704 last night, I'm lucky because I finished Sweet Bamboo festival just before this glitch a year ago, to see level 321.

    I understand how you feel, but what if I get to 2266 in a year? Then the glitch will still be happening.

  • Just before this glitch happened, I completed Sweet Bamboo Festival a year ago and only level 321 to 325 are not seen. I passed 320 to 325 just before this glitch happened.

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