The cloud covers the levels

NamTruong2001

@mamiemouse your solution is true apart. With the higher levels, winning with one attempt is very rare while those levels are very hard.

Freddy_

@zoocozade Hi and welcome,

Can you post a screenshot of you map so we can see the issue. Can you say what level you have got up to before it reverts back tom 2285

Thank you

[Deleted User]

This happened to Sweet Bamboo Festival episode 16, Sweet Bamboo Festival episode 123, and also Sweet Bamboo Festival episode 232, and even Sweet Bamboo Festival episode 247 also! So episode 16, 123, 232, and 247 is all Sweet Bamboo Festival! The cloud blocked level 321, 2286, 4466, and even 4726?

NamTruong2001

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/1752860#Comment_1752860

The map screen is the same in my report.

NamTruong2001

@Elsa hi. Those clouds are still blocking my vision. We've reported but this problem is not fixed. What do we do now?

_Elsa_

@Lola_Pop is out for a few days so I am going to tag @LadyRaffie and the Jelly GM @Lady_Sarina so one of them can report it to the studio. @NamTruong2001 thanks for letting us know that it's still happening.

Andres-2

The problem affects all devices.

Android

Wndows 10 app

Facebook

[Deleted User]

https://community.king.com/en/candy-crush-jelly-saga/discussion/346689/cannot-access-next-level

Level 321, 2286, 4446, and even 4746 cannot be seen because the cloud in Sweet Bamboo Festival is blocking the way! I saw the glitch too, but only for 301-320 Sweet Bamboo Festival.

Italic - Completed

Bold - Haven't reached yet!!!

NamTruong2001

Hi, I have the same problem, too. Having reported nearly a week but they give no response to us.

Freddy_

@GailHogan Hi and welcome,

There are a few people that are reporting this on different parts of the game board and hopefully the game mod @Lady_Sarina has reported the issue, but i would also contact customer support with the issue as well to make sure the issue is known they may be able to help with the issue

https://soporto.king.com/contact

Thank you