Game won’t give me new levels

Corka

I completed Candy Crush Jelly level 4985 over a week ago I am not getting a new level. Tried on my computer, iPad and phone to no avail. Please help and thank you.

NamTruong2001

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/1786547#Comment_1786547

You haven't completed level 4965 yet, so the result is you are still stuck at the end of the world. That's it!

Lady_Sarina

Hi @Corka Welcome to the Jelly Community!! :0)

New Episode and levels are usually released on a Wednesday 👍

In the Jelly Book in your game, you may find the Royal Ball - Fishing with Friends. It will be there for a limited time and has unlimited lives, to play in the mean time. 😀

Check it out in the green link and let us know there what you think😎

Corka

Thanks for the prompt reply. I'll wait until after Wednesday I don't think it'll make a difference because it's been over a week and I don't have the same indicator as before when I ran out of levels. After my last level there is a blue fountain like thing looks like it's blowing around.

Lady_Sarina

Thanks for getting back to me :0)

The end of map usually has a paint can and paint brush, indicating the next (usually) 20 levels will be released soon.

Not sure about the blue fountain though? Do you have a screenshot of it please?

Corka

This is where I've been stuck going on 2 weeks. I'm hoping you can find a solution for me. The blue "fountain" waves.

Lady_Sarina

hi @Corka

Ok cool, thanks for the pic now I see what you mean👍

That's the end of Episode portal to the next Episode, which has been released and you've no paint can, so should be able to tap on it to go forward?

We can get you started by knowing which device you are playing on Android or Apple? Have you saved your progress?

Have you already tried any of the troubleshooting here?

NamTruong2001

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/1786547#Comment_1786547

You haven't completed level 4965 yet, so the result is you are still stuck at the end of the world. That's it!

Corka

I can’t believe that I was so dumb by not noticing that I didn’t complete level 4965. You all are amazing and very helpful, thanks. Happy crushing!

Lady_Sarina

I didn't register those last stars either!!!

Great spotting @NamTruong2001

NamTruong2001

@Lady_Sarina oh, you're welcome.

no star on the level pin is causing her progress to stop there, so that's why that player can't advance to the next levels.