Sign Up!

πŸ”₯ Hot Right Now in Candy Crush Jelly Saga 🌢
πŸ† Claim your level milestone badges:
1000 // 2000 // 3000 // 4000 // 5000 // 6000 // 7000 // 8000
New Year - New device? πŸ“± Check out how to sync it! Android πŸ€– | Apple 🍏
ο»Ώ πŸŽ‰ A New Game is on the Horizon! Visit your Apple Store! - More info HERE

Problem

[Deleted User]
[Deleted User] Posts: 3,676
edited September 2021 in Support

Hi guys.

I am now playing CCJS on another device and I have a problem. All of my golden pins are gone! I had almost 590 golden pins, but I lost all of them and they are all at 0! And, I lost the 5 balloons from Allen’s airborne! Can you please help?

6F16DD2C-193E-472B-8011-45CFE4211E7B.png
image.png


Best Answers

  • Lola_Pop
    Lola_Pop Posts: 12,036
    Answer βœ“

    Hello @Havish !

    Can you please try connecting to your Facebook or King account, and restarting the app a couple of times? The Golden Pins should reappear then.

    Just let us know please if they're still missing after having tried this, and we'll take it from there 😊

    Thanks a lot!

  • Lola_Pop
    Lola_Pop Posts: 12,036
    Answer βœ“

    Thanks for the heads-up, it's so great to hear!πŸ€—

Answers

  • Lola_Pop
    Lola_Pop Posts: 12,036
    Answer βœ“

    Hello @Havish !

    Can you please try connecting to your Facebook or King account, and restarting the app a couple of times? The Golden Pins should reappear then.

    Just let us know please if they're still missing after having tried this, and we'll take it from there 😊

    Thanks a lot!

  • [Deleted User]
    [Deleted User] Posts: 3,676

    Thanks @Lola_Pop for hiding my email adress! Plus, I got it fixed. I needed an internet connection to restore my pins then play a level. I reached 833 now, found out 831 is super hard. Thanks!

  • Lola_Pop
    Lola_Pop Posts: 12,036
    Answer βœ“

    Thanks for the heads-up, it's so great to hear!πŸ€—

Hey! Would you like to give us your opinion?

Categories