✉️Empty lives inbox after receiving a notification - Under investigation!

[Deleted User]

Thank You.

NamTruong2001

3 months waiting and waiting.

@Lola_Pop And how about music, it's been 5 monts and music doesn't play on web though we always put it "ON" and set the volume "MAX".

Lady_Sarina

Hi @NamTruong2001 you can report the audio here to keep this thread on topic, although I've recently down loaded it on Windows 10 and haven't had any issues with music?

ritachristine

Schade, daß es so lange dauert, bis man den Fehler findet; konnte bisher nur 1 Mal die Leben in den Nachrichten annehmen, beim nächsten Mal ging es wieder nicht.

jojo__61

I can’t access my lives given from friends at all …and when I go to give my friends some the box is empty and no names appear ? So I neve r can send or receive them …but it’ll show I have have 6 lives ??

Moni138

I have 11 friend requests in my e-mail but I am unable to access them can anyone tell me why?

Lady_Sarina

Hi @Moni138

Welcome to Jelly Community :0)

Yes this issue has been reported and is being looked into currently.

Check this link in Support for updates on this issue, as we'll find out more info as we go in there 👍

Lola_Pop

Hello Jellylicious players!

Good news from the Jelly team- there's a fix in place for this issue!

Please update your game to the latest version and your lives should come in without errors.

Let us know if it worked, please 😊

Chrispekkanen

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/1823877#Comment_1823877

How do I update my game??

Chrispekkanen

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/1823877#Comment_1823877

So I reloaded the game page and then the messages appeared, but the problem is not solved.