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Why were my accounts merged without my permission?
@Lady_Sarina Over a week ago my two game accounts were merged into one somehow. I only used one of the accounts in Candy Crush and that account now has been merged into an account I never used in Candy Crush Jelly, I lost boosters and possibly gold bars. I’m not sure how many gold bars I had. I have contacted the help center regarding this and have not gotten a response from anyone. This merge has caused problems in all of the games I play. Is there any way that the two accounts can be separated and I get compensated for the boosters and gold bars that were lost.
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Best Answer
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Hi @Lisal6715, I have updated information!
Do you use iOS? The answer that I have is that if you switch accounts in iOS device, the safari cache will sync information!
Now they seem to be merged! If you want to continue switching accounts, you have to clear cache every time you want to switch! However I do not know if you are going to be able restoring your lost boosters etc.
My suggestion is to use only one account on your device!
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Answers
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Hi @Lisal6715!
Normally the help center has to answer you.
I am going to inform the Community Manager for your problem.
Thanks for reporting!
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@Nikolaos_Prodromidis Ok like I said I went through the process of contacting the help center and I have yet to be contacted
thanks
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Please tell me, the two different accounts were:
- Facebook accounts
- King accounts
- One facebook and one King account
- Simple accounts using username (or email) and password?
- Other combination
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@Nikolaos_Prodromidis Both accounts were created using King.com I only used one in Candy Crush jelly. The other account I only used in candy crush saga. I used email address and password to create the accounts on the King.com on the game apps
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O.K. @Lisal6715, understood!
Two different accounts using two different emails (and passwords)
Thank you!
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@Nikolaos_Prodromidis i can give you the user ids if you would like. Yes two totally different email accounts and password.
thanks,
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Thanks @Lisal6715 for all info!
Yes, you can send the two user IDs! I pass them further.
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Here they are
12165011327 this is my original game account that i used in Jelly. Used to be a pickle avatar now shows up as a little girl
l
13639467644 this is a game account that I think only used in Saga and now it is showing up in Jelly
I
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Hi @Lisal6715, I have updated information!
Do you use iOS? The answer that I have is that if you switch accounts in iOS device, the safari cache will sync information!
Now they seem to be merged! If you want to continue switching accounts, you have to clear cache every time you want to switch! However I do not know if you are going to be able restoring your lost boosters etc.
My suggestion is to use only one account on your device!
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it Was not in an iOS device and I never had any problems using different accounts prior and haven’t since that happened. I regularly clear out the cache history on android and iOS.
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