Why can't I get candy crush jelly to work

Happygal · November 2020

I've tried everything. Cleared my cachet, restarted my device, unplugged my connection Nothing I do works. I can't use the Play Store and I can't sign in. I can play regular Candy Crush Jelly on the correct level but my avatar has no face. I keep getting the

hechicerilla · November 2020

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/1238832#Comment_1238832

Hello 👋

Welcome to the sweet King community. My partner was referring to you ignoring the fact that your avatar is blank.

As for the connection problem, it has been happening for a long time and recently we have seen that some players solve it simply by paying for Internet connections, with the game open. After a minute or two, turn it on again and everything works.

Please give it a try and tell us if it was fixed.

Thanks and keep enjoying

Spinnifix · November 2020

Hello and welcome to our beautiful community

You're playing on the PC with the Window 10 app, right? This is normal with Window 10. I have that in many games too. Please ignore it !! Otherwise everything is okay with you? Or do you have any peroblems?

Please get in touch.

I want to help you and navigate you better through the community.

Here & here is a how-to guide to help you find the different areas in the community! Here you can find all games at a glance. Here you get answers to the most common problems and here you can take part in discussions and competitions to win gold bars for your game.

I wish you a nice day & have fun 😊 I am always available for questions and help.

Please mark me with this @ sign. If the name is displayed, please click on it, it must be highlighted in bold. and I will be notified. 💖

Happygal · November 2020

I cant ignore it because I cant play the Royal Championship, it says "no internet connection. My internet works just fine. I also cannot sign in to the game with Facebook or email. I have tried all the above to resolve this. My next move is to Uninstaller it.

[Deleted User] · November 2020

廾𝗂 @Happygal, welcome to the Community!

ℹ️ Facebook recently made a change to its platform & this means that you might experience issues when sending/receiving Lives and/or messages from Friends as well as with connection & avatars. King is aware of this issue & is working to fix it as quickly as possible.

🔻Extra Tips 🔻

If you have your Game connected through Facebook, make sure that it has access to your Facebook Friends List. This permission will automatically expire from time to time & if the Game doesn't have such access all Lives will remain blocked (go Here for more help & info on this).
If you play on a Mobile device, make sure that your Game is updated to its latest version (here are a couple of guides on how to keep your Apps updated on Android & iOS).

hechicerilla · November 2020