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My internet connection is excellent but the RC insists on not opening due to the internet connection. What is going on? Thanks for your time and help in advance.
We have some good news for you- the team has found the fix, and it should be live when the next championship starts, at least for Android devices. It is very important, however, that you update your game and device to the latest version in order to receive this fix.
I hope you can accept our apologies for the inconveniences, Royal Champions!
Hello 👋 Welcome to the sweet King community. While we wait for a solution for this connection problem, I will tell you that some players have managed to fix it by turning off the device's internet connection for a couple of minutes with the game open. When I turned on the device connection again everything worked correctly.
Luck 🤞
Thanks and keep enjoying
IMPORTANT It is not about turning off the router or device you are connected to, I am talking about turning off the connection on the device you are playing on. When the error message appears, you turn off the connection, wait two minutes and turn it on again. I insist on the device you are playing on, not the router. Please let me know if it worked here 🤞
Hello 👋
Welcome to the sweet King community.
While we wait for a solution for this connection problem, I will tell you that some players have managed to fix it by turning off the device's internet connection for a couple of minutes with the game open. When I turned on the device connection again everything worked correctly.
I have tried everything suggested such as on/off connections, deleting cache, ensuring lots of memory space, reinstalling, resetting network connections, log in/out and absolutely nothing is fixing this. Is it possible there is some sort of conflict with other apps? 💚 Thanks!
I've got the same issue on an iPhone.
I've had the same phone. Not the problem
Hi. Welcome to the sweet King community.
Please try turning off your device's internet connection for a couple of minutes, with the game running. Then turn on your device connection again, it should now work properly. Some players solved it that way.
I will be here for anything you need.
I have an iPhone 6 and ever since the update to jelly I have not been able to connect to the internet for the royal championship. Since apple came out with new phones (I will not be buying one) and maybe jelly royal has been configured for new phones is that maybe why my old iPhone is not able to connect to internet for the royal championship? I get internet for All other king games. Does this make sense? Can it be fixed? Thanks💜
Hi.
Welcome to the sweet King community. Please try turning off your device's internet connection for a couple of minutes, with the game running. Then turn on your device connection again, it should now work properly.
Some players solved it that way.
I will be here for anything you need. Thanks and keep enjoying
If after following the steps indicated by Spinnifix the problem persists, please try turning off your device's internet connection for a couple of minutes, with the game open. Then turn on your device connection again, it should now work properly. Some players solved it that way.
Hello and welcome to our beautiful community
I've reported numerous problems. The CM comes back on Monday and will take care of it. Please be patient and you will get an answer Have a nice weekend
I am having the same issues. it insists I am not connected.
@momosix Hello and welcome to our sweet community.
If your question relates to the Royal Championship, there are currently internet connection issues in the game. It has already been reported and work is under way.
Please have some patience. We cannot say at the moment how long it will take.
Thank you for pointing this out.
Same question
Check app update> log out game> restart device and wait 5 minutes after power on> open game and log in, please clear cache. Start anew. RC is currently having problems with the internet and I've passed it on. I will pass yours on too.
Good luck
Is there a problem with the game? I have been playing this since it came out. Please fix! I enjoy competing with others!
In the discussion area, I posted a post about it. Everything was reported.
Please be patient, thank you very much
Ever since I did the new update last night for the iPhone, it wound let me in Royal Championship. It keeps telling me I don’t have internet connection and I do. Please help with this. It’s the best part of the game.
Hello there @ancfun and good day to you.
Thank you for posting the detail and yes, there is an on-going issue with RC and it has been reported. Hopefully, there will be an answer soon.
I would be grateful if you can re-post your info in this thread instead so it will be made visible to the CM in charge and hopefully, there will be some answer on coming Monday.
Thank you again for your patience and continue playing 😊
Hi there @Leothediva and good day to you.
Sorry to inform you that there seems to be issue with RC and this has been reported to our CM. Hopefully, there will be an answer soon.
In the meantime, please disconnect your device from internet, wait for couple of minutes, then reconnect back your device to the internet, play a level and try to access the RC. If the issue is still the same, please try again few hours later.
If this continues and you are still not able to access the game, please take a screenshot of your issue with the timing and report to the King's support team on the expired RC that you've purchased and not used by following the steps below.
On a mobile device and in the Windows app, go to the Settings and Help Center. Choose a topic and you'll find the 'Contact us' in the bottom of the page and send an email to Player Support from there.
If you play on the Facebook or King.com websites, send the email from here to help us get your missing items back. Pssst... Remember to use the email address associated with your Facebook or King account when filling the contact details so we can locate you faster.
If you didn't receive any of the items you purchased. Then asking for a full refund would be your best choice. Select where you are playing on.
Please notice that you must follow the below steps directly from the payment provider in order to receive a refund!
To request a refund for a King.com purchase, contact us here.
Look up your transaction ID:
Thank you for your patience and keep playing.
Hello, I paid for 24hrs of unlimited RC plays and it won’t connect to the internet now? I can play the main board games and levels with no problem but all of the sudden I can’t connect with the Royal Championship and I’m in the #1 spot!? Please help!
ive also uninstalled multiple times… I’ve turned my iPad Pro on and off multiple times… still nothing.
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Mine doesn’t work either and I’m on an iPhone
I was having the same problems on my iPhone with it saying 'no internet' for the Royal Game, but working fine on the main game. I did as suggested above: opened the game, kept it open but turned off my internet (wifi and data), waited for 2 minutes and when I turned them back onagin, it worked. Hope this helps!
I was not able to access the Thursday/Friday Royal Championship game. Today. Saturday, December 12, 2020, I was able to play a few rounds. When I tried to access the the game several hours later, the error message " No internet connection" appeared yet again. This is an ongoing issue with this game and incredibly frustrating. All the instructions provided (clear your cache & cookies, turn your internet on & off, restart your phone, restart the game, etc) don't work. This is a flaw with the game, especially when it affects all types of phones.
I just tried disconnecting my iPhone from WiFi/cellular data for a few minutes and then reconnecting, as suggested above. This didn’t work for me :( I’m still getting the “no internet connection” error message.
Hey Jelly players! 👋 We hope you’re having a sweet day in the Kingdom! Some of you noticed a transparent banner in the game that makes reading text a bit tricky, and we just want you to know: you’re not alone! ✅ The Studio is aware of the issue and will try to fix it as soon as they can. 💡 Please keep your game updated so…
But the page comes up blank and it's not like I'm logged out afaik.
앨런이 갑자기 사라졌어요 그리고 친구도 사라졌어요 업데이트해주세요
keep getting a message saying no internet
Are new levels being released today. None for me yet.
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
Hello Jelly people! Wondering what the latest level is in Candy Crush Jelly Saga? You’re in the right place! 🗓️ New levels are released every Wednesday, so there’s always something sweet to look forward to! 📍As of November 12, the latest level available is 9385. Enjoy the new content and have a Jellylicious day! 🍭
