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Why can't I play the Royal Championship? (UNDER INVESTIGATION)

angelos
angelos Posts: 3

Level 1
edited December 2020 in Support

My internet connection is excellent but the RC insists on not opening due to the internet connection. What is going on? Thanks for your time and help in advance.

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Best Answer

  • Lola_Pop
    Lola_Pop Posts: 12,036
    Answer ✓

    Hello Jelly Crushers,

    We have some good news for you- the team has found the fix, and it should be live when the next championship starts, at least for Android devices. It is very important, however, that you update your game and device to the latest version in order to receive this fix.

    I hope you can accept our apologies for the inconveniences, Royal Champions!

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Answers

  • stan1981
    stan1981 Posts: 3,418

    Can u restart the phone. Check u on latest version. N try wifi n data

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  • JMag
    JMag Posts: 132

    Why am I always losing my internet connection during Royal Championship? I’m connected and I’ve noticed others are having the same issue. Once again I was about to win, I had 44 points and it was the last game of the level I was on. So not only did I automatically lose, but I’m back down to the beginning of this level. So infuriating!

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  • wykoon
    wykoon Posts: 12,717
    https://community.king.com/en/candy-crush-jelly-saga/discussion/304314/no-internet-connection-rc

    Hi there, are you playing with mobile or PC? Here's the link for issues relating to game and troubleshooting including how to restore your progress. Please be reminded not to reinstall your game as you may lose all your boosters inventories.

    https://community.king.com/en/candy-crush-saga/discussion/247714/are-you-experiencing-issues-with-the-game-check-here-before-posting-in-support

    Hope you can find some useful articles that helps your problems. Happy crushing 😊❤️

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  • JMag
    JMag Posts: 132

    I’ve tried looking up answers to my question in support. I’m playing on mobile and this is what I get when I try to view the topics.

    3CD59A85-FF94-4998-BC59-7C6C5337D5D3.png


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  • RegalRenz
    RegalRenz Posts: 8,494

    Hello @JMag and welcome to the community! The no internet issue on RC has been ongoing for a while. Sometimes opening and closing the game multiple times helps. That's what worked for me the last time I had the issue. If the problem persists for you though, please share your game ID so some checks can be made on your account.

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  • Lola_Pop
    Lola_Pop Posts: 12,036

    Hello @JMag and welcome to the Community!

    Yes, as our dear @headoperations , @wykoon and our Game Expert @RegalRenz say, there are some connection issues related to the event and the Studio is trying to improve the connectivity.

    I also wanted to ask you about the error message you received in the Community. Has it happened again? Can you please try to access that area once more? It would be very helpful to spot any problem there might be in the forum. 😉

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  • JMag
    JMag Posts: 132

    Hello @Lola_Pop ad thank you everyone for the welcome.

    Hopefully the issue is fixed soon, it happened again last night just as I was about to win the last treasure chest and move to the next level.

    F2669828-4AEB-4A6A-B3B9-D8FB2362D007.png

    It was even more frustrating because it took me all day to win more than 2 challenges in a row and get that far.

    However, I do love playing RC and always look forward to it! 🥰

    Yes, I still get that error message. I tried hitting the link for finding my game ID and it popped up.

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  • biancak27
    biancak27 Posts: 0

    Newbie

    I have full speed wifi, excellent signal but yet it keeps saying I don’t have an internet connection!!!

    none of my other Apps are doing this except this one, the game was updated and since then I can’t compete 😡😡😡😡😡

    5AE9F9F8-10CF-4C50-BC60-123ED0D03F70.png


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  • Spinnifix
    Spinnifix Posts: 25,430

    Hello and welcome to our beautiful community


    Please check your Intert or WiFi connection. Check App update> Sign out game> Restart device and wait 5 minutes after power on> Open game and sign in.

    Please clear the cache. Otherwise ignore it and it could come loose !


    Good Luck


    Hello, for the newbies I hereby warmly welcome to this community Would like to welcome. Here is a link that will help you further !!! Explore and discover the community, take part in the competitions and post diligently in the different areas. But please stay with the topic, otherwise there could be difficulties. Please also follow the rules in English to post. Then get on your way and I wish you a lot of fun here. We are always happy to answer any questions. Good luck



     I want to help you and navigate you better through the community. 

    Here & here is a how-to guide to help you find the different areas in the community! Here you can find all games at a glance. Here you get answers to the most common problems and here you can take part in discussions and competitions to win gold bars for your game.


    I wish you a nice day & have fun 😊 I am always available for questions and help.


    Please mark me with this @ sign. If the name is displayed, please click on it, it must be highlighted in bold. and I will be notified.  💖

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