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Why can't I play the Royal Championship? (UNDER INVESTIGATION)

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Answers

  • DeepshikhaSharan
    DeepshikhaSharan Posts: 2,676

    Hello and Welcome to King Community! We hope you have a Great Time here!

    Royal Championship isn't working currently. We are really very sorry!

    @sheenalena @cruzin @trahyaj @Kma531 @Clare1312 @dlandau2018 @ancfun @choosier8 @TwistedTR @VVDA @liliwueen

  • DeepshikhaSharan
    DeepshikhaSharan Posts: 2,676

    Hello and Welcome to King Community! We hope you have a Great Time here!

    Royal Championship isn't working currently. We are really very sorry!

    @amreling

  • JQ777
    JQ777 Posts: 1

    Level 1

    Royal Championship says no internet. A response by King says they’ll look into it Monday but the game will be over by then. Can King restart it for its players? Best game in the King family.

  • wykoon
    wykoon Posts: 12,717

    Hello @jdperkins60 and thank you for your question.

    We seek your kind patience for the issue to be fixed and our respective Game Experts/CMs will post an update once there is an answer.

    Again, keep playing and have a wonderful day ahead 🙂

  • Spinnifix
    Spinnifix Posts: 25,430
    edited December 2020

    Hello and welcome to our beautiful community


    I have therefore already published an article. I have already passed on all complaints. Tomorrow the CM will come back and we'll take care of it. Please be patient and hope that you will get an answer.

    Nice Day

  • wykoon
    wykoon Posts: 12,717

    Hi there @JQ777 and good day to you.

    Unfortunately, you have to wait till Monday for the news once the CM is back to work. However, you may re-post your suggestion at this thread.

    Thank you for your feedback and we seek your kind patience on this matter.

    Meanwhile, please enjoy your game 🙂

  • cruzin
    cruzin Posts: 26

    Level 3

    When are they going to fix Royal Championship???? message still states 'no internet connection ' going on 4 days now. And i do have a strong internet connection . 




    Sent from my Verizon, Samsung Galaxy smartphone

  • Down24
    Down24 Posts: 2

    Level 1

    I've been having the same issue for days. Guess I'm not alone

  • Spinnifix
    Spinnifix Posts: 25,430

    Hello and welcome to our beautiful community


    I am so sorry for you. I have already passed on all of the complaints. I also pass this on. The CM will be back tomorrow Hopefully you will then get an answer.

    Please have some more patience.

    Have a beautiful Sunday

  • NamTruong2001
    NamTruong2001 Posts: 4,374
    edited December 2020

    After reading some articles, I can give 3 big problems until now:

    1. Royal Championship "No Internet"

    Maybe this is the hot topic of this week. A lot of complains are sent but none are responded. Since the new update of Mastery Rank on December 12 2020, this problem has happened, and I'm sure that this event will end at 16:00 PM (GMT +7).

    Screenshot_20201213-234623_Candy Crush Jelly.jpg

    2. "Back" button's broken

    Ok also the new update of Mastery Rank, I almost can not use this button on mobile to quit the game. Even when you click avatar and click this "Back" button, it always keeps showing and hiding Mastery Rank screen. Very frustrated.

    Moreover, there is no quit button when I click "Setting" button

    Candy Crush Jelly_2020-12-12-23-22-22.jpg


    3. No "Play" button

    Mastery Rank again. Now I can't find this button anymore, only background with blank button.

    Candy Crush Jelly_2020-12-12-23-13-21.jpg

    All problems above both come from Mastery Rank. So fix it back to normal.

    Thank for reading.

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