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@Harrell Hi and welcome. please check your device and game is up to date, clear your app cache from app store and log out and restart your device, then log back in and see if this solves your issue. Unfortunately the community cannot help with missing reward issues, you can try customer support to see if they can help as a goodwill gesture, but normally it is purchases they will help with
For any missing rewards
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
Hope this helps