Any issues? Let us know here!!

Cat-13 · March 2021

That would be impossible I play every day!!! And I'm still locked out. Im up to 3000

Cat-13 · March 2021

I had 3 gold bars. I don't know how I got two. Plus I never had to pay. I don't know what is going on But I'm still locked out.

Lady_Sarina · March 2021

G'Day @Cat-13

I'm going to tag some others also who may be able to help you further on some things that aren't covered

@headoperations @NikolaosProdromidis @DieOmimi

In the mean time though, Welcome to the Jelly Community, it's great to meet you! :0)

I will have to close your other post as It's a duplicate but will leave this one open for you :0)

Have a great day!!! 😀😀😀😀

DeepshikhaSharan · March 2021

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/1458399#Comment_1458399

I asked you to click on 'Back to Day 1', what does it show when you do that?

And also, you said you are using a very old message, could you send me the link? Links change!

Lady_Sarina · March 2021

G'Day @Cat-13,

I'm the Mod for Jelly or the "host" @Spinnifix tagged for you.

I've come back this arvo, to see how you are getting along with the tips, that were given you?

Are you able to play again?

DieOmimi · March 2021

Hello Together, I have already responded in various PM. I don't know which platform @Cat-13 is using, but the first thing to do is to try the standard error-making process. Most of the time, it helps to clear the cache, log off, turn off the device completely and wait a few minutes. Turn the device back on, log in. If the "Back to Day 1" button is still disabled, only a new installation will probably help. But this is the worst method, because then all boosters are lost.

Nikolaos_Prodromidis · March 2021

Well, this problem is very strange!

I had more than a year to play Jelly on my computer (Win 7) via facebook! I always play on my phone.

Tried today to play on computer to test if I have problem too!

After some trying because of facebook interface changes, it was possible to play, of course on day 1! Everything was normal!

Really strange problem!!

Cat-13 · March 2021

I won't dare click on back to day one. That's starting from the beginning! I just checked again. I'm still locked out and had NOT heard back from Candy chrush people. I e-mailed them and they did nothing.

Cat-13 · March 2021

No matter what I do I can'tr get back on. The company themselves seem to locked me out.

DieOmimi · March 2021

@NikolaosProdromidis she wrote to me via PM that she was playing on Facebook. Unfortunately, I am not familiar with that. What are the ways to fix the error? It cannot press the "Back to Day 1" button, it is disabled.

Any issues? Let us know here!!

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