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In my case, I do not play CC, I play CC Jelly CC Soda and recently CC with friends (off browser through windows) the only one that is not currently loading is CC Jelly. my ID is 1460635424, sorry I never thought to give that sooner. Missed that part of your first post, just saw the link
Hi @neuticles
Are you on a Mac?
Please check this link here first and see if the steps help
It also looks like you are playing through Facebook and there can sometimes be a Facebook game room incompatibility. Check that info here
Thank you for your patience and your humour 😃
Hope this helps :0)
Hi Lady Sarina-
I clicked the first step cited in your message and it said I was not authorized to enter,
So I proceeded with the second suggestion. And reset both Candy Crush SAGA AND SODA- but the game I am playing is Candy Crush JELLY ...and it was NOT listed.
Ive concluded this has to be the evil works of Licorice Larry. What a despicable creature he is.
Under STILL NOT WORKINGin the instructions- if I UNINSTALL both SAGA AND SODA and download JELLY again from the Microsoft Store- will I have to start from scratch on the game or will my progress over the last several years be lost forever?
Hi @neuticles
As you are playing through Facebook, there are some known issues with their Game Room.
You have been very patient and humorous in try all the troubleshooting steps we have given you here. It has been reported and will be looked into here, thank you for you Player ID.
I would recommend contacting Facebook Support for the game room, to get it solved on their end.
Hope this helps! :0)