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Gold Bars in Royal Championship
King_admin
Posts: 3,790 
in Support
This discussion was created from comments split from: Someone has hacked into my account and keeps taking all of my gold bars and they also changed my nic.
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Answers
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When I started playing Royal Championship game, the first thing I do is screenshot my Gold bars and then start playing with the compound. I believe I know who's doing it. Because I screenshot my Gold bars and then screenshot the component and this component was playing with me. After the game was over 15 of my Gold bars are gone. And it been happening very often. I sent a email but still haven't heard anything from Support. Or dismissed it and act I'm speaking about technical support issue. I had 57 Gold bars and then after I finished playing this component I have 32 Gold bars.
How can I get my Gold bars back?
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@Robinandcleo Hi and welcome,
The community can not deal with either purchases or gold bar issues for this you have to go through customer support who should have details of your gold bars and usage
Thank you
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Hello 👋 @Robinandcleo
. Welcome to the sweet King Community.
Before contacting technical support directly from your game as Freddy has instructed you, you should perform these troubleshooting steps, maybe your bullion appears again: log out / clear cache / reboot device / log in. Also keep your browser and your game updated.
Hope you can solve the problem
Thank you and keep enjoying
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Hi @Robinandcleo !
I moved your comment from the Candy Crush Saga thread to the Candy Jelly Support since it's regarding Royal Championship and Candy Crush Jelly.
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How did you go trying the troubleshooting tips from @hechicerilla above?
Have you heard anything back from support?
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The other day, your site says my browser won't work with your site. Played games in the am. went back in the afternoon, and I can't log into facebook. Have microsoft browser. All Candy Crush Saga, Soda and Jelly games won't go online. Won't play (obviously) your games 😫
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